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Shift: 1st Shift, Monday - Friday 10:00am - 6:30pm

Why Join Us:

+ We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!

+ There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization.

+ A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

Job Duties:

The Reporting Specialist ensures accurate and timely delivery of client files and customized reporting with a minimal amount of supervision. This includes system monitoring across multiple platforms, data consolidation from multiple locations and site, problem solving, error resolution, tech support engagement and follow-up. They are also responsible for afterhours communication with clients pertaining to all file issues.

+ Monitor workflow across multiple environments ensuring that work is completed timely and accurately to ensure that daily files and deposits are met according to client SLA requirements.

+ Monitor and resolve file activity from multiple sites, resolving all errors encountered and communicating with processing sites on outstanding file activity including but not limited to client account receivable files, image cash letter files, long term archive files, client decisioning module files.

+ Follow established procedures ensuring complete and accurate file processing adhering to all established procedures and audit and compliance requirements.

+ Complex issue resolution, including opening tickets to internal and external support teams, tracking the resolution activity and keeping all internal and external parties apprised of the situation.

+ Act as first level support for after hour client contact center for file and processing issues requiring timely resolution .

Basic Qualifications (BQs)

Education and Experience: Basic computer skills.

Preferred Qualifications (PQs)

Education: High School/GED

Experience: .5 years with File Transmissions, Image RPS and Mainframe Interface

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

+ Healthcare (Medical, Dental, Vision)

+ Paid Time Off, Volunteer Time Off, and Holidays

+ Employer-Matched Retirement Plan

+ Employee Stock Purchase Plan

+ Short-Term and Long-Term Disability

+ Infertility Treatment, Adoption and Surrogacy Assistance

+ Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .