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Site Crisis Management Specialist

Function: Global Protective Services (GPS) / Crisis Management

Role Overview

The Site Crisis Management Specialist leads day-to-day crisis management readiness, coordination, and reporting activities at the Abilene, TX and Shackelford sites. This site-focused specialist role supports local incident management for cross-functional events impacting site operations and serves as a critical link between site leadership, cross-functional partners, and the Global Security Operations Center (GSOC).

This role operates within the broader GPS Crisis Management organization and ensures site preparedness through effective incident coordination, planning, training delivery, tabletop exercises, and mass notification testing.

Key Responsibilities

Incident Coordination & Response

+ Lead and support incident coordination during critical events and cross-functional incidents, including assessment, response, escalation, stabilization, and recovery activities.

+ Serve as the primary on-site liaison between site leadership, cross-line-of-business (xLoB) partners, and the GSOC during incidents.

+ Log, triage, and track local incidents, ensuring accurate categorization, documentation, metrics, and timely reporting to the Crisis Management organization.

Preparedness & Planning

+ Maintain and continuously update site-specific Crisis and Incident Management Plans, playbooks, contact trees, and response checklists.

+ Monitor emerging risks impacting the sites (e.g., weather, infrastructure, security threats) and coordinate proactive mitigation efforts with the GSOC, GPS partners, and site risk managers.

+ Support audits, compliance reviews, and site readiness assessments related to crisis and incident management.

Training, Exercises & Testing

+ Facilitate and document local tabletop exercises, drills, and after-action reviews to assess preparedness and drive continuous improvement.

+ Conduct periodic site mass notification tests, maintaining testing schedules, scenarios, results, and remediation plans in coordination with the GSOC and key stakeholders.

+ Deliver site-level crisis management training to improve awareness, readiness, and response effectiveness.

Communication & Stakeholder Engagement

+ Drive timely, clear, and consistent stakeholder communications during incidents in alignment with corporate communication guidelines.

+ Ensure accurate dissemination of situation status, decisions, and required actions to internal stakeholders.

+ Partner with cross-functional teams to ensure coordinated response and alignment during incidents.

Required Qualifications

+ 10–12 years of professional law enforcement experience, including experience responding to critical incidents, emergencies, or large-scale operational events.

+ Demonstrated experience in incident command, crisis response, or emergency management, preferably in complex or multi-stakeholder environments.

+ Strong working knowledge of incident response frameworks, emergency operations, and command-and-control principles.

+ Proven ability to operate calmly and decisively in high-pressure situations.

+ Excellent written and verbal communication skills, with the ability to provide clear, accurate, and timely updates during incidents.

+ Strong organizational skills with experience maintaining incident documentation, plans, and readiness materials.

+ Ability to collaborate effectively with cross-functional teams, leadership, and external partners.

+ Proficiency with incident tracking systems, reporting tools, and mass notification platforms.

Preferred Qualifications

+ Prior experience supporting corporate, campus, or critical infrastructure environments.

+ Experience working with a Global Security Operations Center (GSOC).

+ Familiarity with ICS / NIMS or similar incident management frameworks.

+ Experience facilitating tabletop exercises or drills.

Why This Role Matters

The Site Crisis Management Specialist plays a critical role in protecting people, operations, and business continuity at the site level. By combining deep law enforcement experience with structured crisis management practices, this role ensures incidents are managed effectively while maintaining high standards of preparedness and compliance.

_“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”_

\#AF-SSTA

_Crisis Management Specialist / Securitas Security/ Abilene, TX / TXDPS License #03946_

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

+ Retirement plan

+ Employer-provided medical and dental coverage

+ Company-paid life insurance

+ Voluntary life and disability insurance

+ Employee assistance plan

+ Securitas Saves discount program

+ Paid holidays

+ Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.