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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for the overall operational performance of assigned area or business line. Develops group-wide business plans, develops policies and ensures compliance. Evaluates and improves operational methods and strategies to improve efficiency, effectiveness, productivity, and/or controls. Leads collaborative efforts with other internal and external groups. Ensure and manages sufficient technological resources. Handles personnel matters.

Key Responsibilities

+ Responsible for investigating and resolving claimant identified scenarios or the unauthorized use of their personal sensitive information used to establish an account at U.S. Bank

+ Claims reported directly to the bank, or indirectly through credit reporting agencies

+ Responsible for the claims specialist’s investigating the reported event while performing a reasonable investigation to determine if the claimant is a victim of ID Theft

+ Responsible for investigating and resolving customer identified scenarios involving fraudulent or improperly negotiated check drawn off a DDA

+ Common examples include counterfeit, forged, and endorsement scenarios governed by the Uniform Commercial Code (UCC) and Your Deposit Account Agreement (YDAA)

+ Responsible for recovery (outgoing breach of warranty)

+ Knowledge of indemnification agreements content and structure for scenarios not eligible for outgoing breach of warranty recoveries

+ Responsible for incoming breach of warranty claims submitted from other institutions

+ Responsible for pays outs via indemnity agreements to other banks (no-loss scenarios where funds are available/held)

+ Superior knowledge of Fair Credit Reporting Act (Reg-V) and the Truth and Lending Act (Reg-Z)

+ Superior knowledge of Electronic Funds Transfer Regulation (Reg-E)

Basic Qualifications

+ Management/supervisory experience

+ 10 or more years of banking or other relevant experience

Preferred Skills/Experience

+ Preferred expertise in Process Improvement methodologies, including Lean and Six Sigma process design

+ Proven experience in building operational units and collaborating cross-functionally with business partners to deliver exceptional customer experience

+ Strong focus on enhancing and maintaining superior customer experience standards

+ Bachelor’s degree in finance, Accounting or relevant field

+ MBA

+ Well-developed verbal and written communication skills

+ Knowledge of assigned unit(s) and relation to broader industry

+ Effective verbal and written communication skills necessary

+ Incumbent possesses strong analytical, decision-making, and problem-solving skills

+ Requires considerable tact, diplomacy and people skills

Location Expectations

+ This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

E-Verify

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $143,905.00 - $169,300.00

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.