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Commercial Enablement Manager – Real World Data (RWD)

Company: Norstella

Date Posted: Jan 7, 2026

Employment Type: Full Time

Job ID: R-1663

Description

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:

+ Accelerate the drug development cycle

+ Assess competition and bring the right drugs to market

+ Make data driven commercial and financial decisions

+ Match and recruit patients for clinical trials

+ Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

Job description:

The Commercial Enablement Manager will lead the design, execution, and continuous improvement of enablement programs that support Norstella’s RWD portfolio across Sales, Account Management and Customer Success.

This role is responsible for ensuring cross-functional alignment and focuses on translating GTM strategies into actionable processes, methodologies, and tools to drive sales team productivity and improve ability to deliver bookings and retention goals.

The ideal candidate brings deep enablement expertise, strong cross-functional leadership and communication skills, and experience supporting complex, data-driven solutions—ideally within pharma, healthcare with real-world evidence environments.

Responsibilities:

GTM & Commercial Enablement

+ Own and execute the commercial enablement strategy for Norstella’s Real World Data offerings, ensuring alignment across Sales, Product Marketing, Solution Consulting, RevOps, and Customer Success.

+ Translate RWD GTM strategy into actionable sales strategies, value narratives, and playbooks tailored to buyer personas and use cases.

+ Lead field team launch readiness for new products, enhancements, and GTM initiatives, ensuring revenue generating teams are prepared to sell and retain with training, tools, and content.

Enablement Programs & Training

+ Support the delivery of onboarding and continuous learning programs for RWD solutions, sales motions, and account growth and retention strategies.

+ Partner with Solution Consulting, Delivery Teams and Product Marketing to validate sales tools including pitch decks, demos, playbooks, renewal materials, and competitive positioning.

+ Customize enablement programs by region, segment, and role, ensuring relevance and engagement across teams.

Tools, Process & Seller Efficiency

+ Partner with Commercial Enablement Operations to drive adoption and optimization of enablement and commercial tools including Highspot, Salesforce, LMS platforms (e.g. Docebo), Conversation Intelligence tools (e.g. Gong) and related GTM technologies.

+ Partner closely with Revenue Operations to improve process consistency, CRM hygiene, and workflow efficiency.

+ Leverage AI tools to enhance enablement content, automate seller workflows, and create scalable tools and processes that support productivity and insight-led selling.

Stakeholder Engagement & Governance

+ Act as a cross-functional orchestrator, leading commercial alignment communication and facilitating forums that drive continuous sales execution improvements across Product, Marketing, Sales, CS, and Analytics teams.

+ Act as a champion of the commercial team through the product and customer lifecycle, gathering feedback and continuously refining enablement approaches.

Measurement & Impact

+ Define key commercial signals and track enablement success metrics including content adoption, training completion, launch readiness, pipeline velocity, retention, and revenue impact.

+ Report insights and recommendations to senior stakeholders to drive continuous improvement.

+ Ad hoc duties as assigned

Qualifications:

+ 5+ years’ experience in Commercial Enablement, Revenue Enablement, Sales Enablement, or GTM Enablement.

+ Strong experience supporting complex B2B solutions, ideally within Pharma, Biotech, Healthcare, Life Sciences environments, preferably with Real World Data / RWE experience.

+ Proven ability to manage cross-functional stakeholders and deliver programs in matrixed organizations.

+ Strong program and project management skills, with the ability to balance strategic alignment and hands-on execution.

+ Excellent communication, change management, facilitation, and storytelling skills.

Preferred Skills & Tools:

+ Experience with Highspot, Salesforce, Conversational Intelligence Tools, and LMS platforms (Docebo preferred).

+ Advanced proficiency in Microsoft Office, particularly PowerPoint, with experience using Microsoft Copilot.

+ Hands-on experience using AI tools for content creation, insight generation, and seller efficiency (e.g., AI-assisted research, role-play, enablement automation).

+ Familiarity with sales methodologies, account growth frameworks, and complex buying group dynamics.

What Success Looks Like:

+ Clear, consistent messaging and value articulation across all RWD GTM motions.

+ High adoption of enablement content, tools, and processes by commercial teams.

+ Strong launch readiness and faster time-to-productivity for new and existing sellers.

+ Measurable improvements in pipeline quality, deal execution, and customer retention.

Our Guiding Principles for success at Norstella:

01: Bold, Passionate, and Mission-First

02: Integrity, Truth, and Reality

03: Kindness, Empathy, and Grace

04: Resilience, Mettle, and Perseverance

05: Humility, Gratitude, and Learning

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.

Benefits:

+ Medical and Prescription Drug Benefits

+ Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)

+ Dental & Vision Benefits

+ Basic Life and AD&D Benefits

+ 401k Retirement Plan with Company Match

+ Company Paid Short & Long-Term Disability

+ Paid Parental Leave

+ Paid Time Off & Company Holidays

_The expected base salary for this position ranges from $110,000 to $160,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus._

_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._

_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you._

_All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.