• Call Center / Customer Service Specialist

    Butler America (CT)


    Call Center / Customer Service Specialist

     

    Job ID: #71958

     

    Pay Range: $21-23

     

    The deadline to apply is 01/31/2026

    TECHNICAL SKILLS - Must Have:

    + Ability to interpret orders and spot anomalies within orders (attention to detail)

    + Ability to work remotely and maintain productivity

    + Able to enter at least 100-120 orders per day

    + Able to follow established processes

    + Fluent in English, both written and oral

    + Literacy in Microsoft Products (Teams/Excel/Outlook/Word)

    + Sense of urgency

    + Type at least 65 wpm accurately

    Nice To Have:

    + Prior experience in the elevator industry

    + Prior experience with HubSpot

    + Prior experience with industrial part ordering/inside sales

    JOB DESCRIPTION

    Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

    Job Responsibilities:

    + Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

    + Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

    + Refer unresolved customer grievances to designated departments for further investigation.

    + Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

    Skills:

    + Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

    + Ability to work independently and manage one’s time.

    + Ability to accurately document and record customer/client information.

    + Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience:

    + High school diploma or GED preferred.

    + 0-2 years customer service related experience required.

     

    Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

     

    Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices (https://butler.com/wp-content/uploads/2024/03/BAA-Website.HR-Documents.2024.03142024-new.pdf) .

     

    Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [email protected]. #ZR