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Job Description:

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

The Associate Manager, Business Process Transactions, provides managed services in support of client business processes and transactional operations. This role supports operational excellence by driving efficiency, quality, financial controls, and customer satisfaction while ensuring compliance with internal and external standards. The Associate Manager partners closely with leadership, operations, quality, and finance teams to optimize performance and manage risk.

Key Responsibilities

+ Support the management of business process transaction teams, ensuring efficient, compliant, and timely execution of daily operations.

+ Drive continuous process improvement initiatives focused on quality, operational efficiency, scalability, and cost optimization.

+ Monitor, analyze, and report on operational KPIs, quality metrics, SLA adherence, and customer complaint trends.

+ Ensure quality assurance frameworks are followed, including audits, root-cause analysis, and corrective/preventive action plans.

+ Support operational and financial controls, including budgeting, forecasting, productivity tracking, and cost management.

+ Partner with leadership to identify risks, implement controls, and ensure regulatory and contractual compliance.

+ Analyze transactional and operational data to identify trends, inefficiencies, and improvement opportunities.

+ Support strategic planning initiatives related to process optimization, automation, and service delivery improvements.

+ Act as a liaison between senior leadership, clients (as applicable), and operational teams to ensure clear communication and alignment.

+ Support customer complaint management by investigating issues, coordinating resolutions, and implementing preventive measures.

+ Assist with resource planning, capacity management, and workforce allocation to meet business demands.

+ Coach and mentor analysts and team members, fostering a culture of accountability, quality, and continuous learning.

Basic Qualifications

+ Bachelor's degree in Business, Operations, Finance, or a related field, or an equivalent combination of education and experience.

+ Typically 6+ years of relevant industry experience, including at least 2+ years in a supervisory or similar role.

+ Demonstrated experience managing or supporting business process transactions in an operations-driven environment.

+ Strong knowledge of business process management, operational controls, and performance measurement.

+ Proven analytical skills with the ability to interpret data and translate insights into action.

+ Continuous learner with the ability to stay current on industry trends, tools, and technologies.

Preferred / Additional Qualifications

+ Advanced degree in a relevant field is a plus.

+ Experience in quality management, operations management, or financial control functions.

+ Relevant certifications such as Six Sigma (Green/Black Belt), PMP, Lean, or equivalent are a plus.

+ Experience handling customer escalations or complaints within a service delivery environment.

Key Competencies

+ Operational excellence and process improvement mindset

+ Quality and compliance orientation

+ Financial and analytical acumen

+ Strong communication and stakeholder management skills

+ Problem-solving and decision-making abilities

+ Ability to work effectively in a fast-paced, metrics-driven environment

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link (https://mandatoryview.com/?licenceid=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&producttype=onlineapplicant)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ([email protected]) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._