• Customer Service Representative

    Adecco US, Inc. (St. Louis, MO)


    Adecco is currently assisting a local customer in their search for a Customer Service / Telecommunications Support Representative position in Saint Louis, MO. This is an excellent opportunity to further your existing customer service and technical support skills while gaining hands-on experience in a fast-paced, collaborative environment. You will be joining a winning culture with Adecco while on assignment with our customer and will have access to all Adecco

     

    Perks.

     

    Please note: This is an onsite role local to Saint Louis, MO in a pet-friendly environment.

    Perks:

    Shift: Monday – Friday, 8:00 AM – 5:00 PM

    Weekly paycheck

    Pay: $22.05 dl/hr

     

    Access to Adecco’s Aspire Academy with thousands of free upskilling courses

    Responsibilities:

    Answer and screen 80–100 incoming calls per day, including executive-level and help desk calls

     

    Assign, maintain, and remove phone extensions for new hires and separated employees using Teams, Cisco, and ORM

     

    Set up voicemail, reset passwords, and send voicemail instructions to new hires

     

    Create and manage SAP tickets for port activations, dead ports, and phone service issues

     

    Work closely with the Cisco, OCA, and administrative teams to resolve phone and telecom issues

     

    Maintain and update the Archibus phone directory database

     

    Support callers with product and coupon inquiries, irate callers, and internal campus-related questions

    Requirements:

    Previous experience in a high-volume call handling or customer service support environment

     

    Knowledge of Cisco systems, Microsoft Teams, or telephony platforms preferred

     

    Experience creating or managing service tickets (SAP or similar systems preferred)

     

    Strong communication skills with the ability to handle executive-level and escalated calls

     

    Strong organizational skills and attention to detail in a fast-paced environment

     

    This role is being recruited for by one of our Centralized Delivery Teams and not your local Adecco Branch. To be considered, please follow the steps included upon your application.

     

    For instant consideration for this position with Adecco in Saint Louis, MO, apply today.

     

    **Pay Details:** $22.05 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.