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Customer service Representative

Adecco is partnering with a client in Fishkill; NY and we are seeking a professional and customer-focused Customer Service Representative with excellent phone etiquette. This role serves as a key liaison between customers and clients, ensuring clear communication, accurate information exchange, and a high level of customer satisfaction. The ideal candidate is reliable, well-spoken, and skilled at handling customer inquiries in a fast-paced environment.

Key Responsibilities

+ Answer inbound and outbound phone calls in a professional and courteous manner

+ Serve as a liaison between customers and clients to ensure accurate and timely communication

+ Address customer questions, concerns, and service requests efficiently

+ Document customer interactions and maintain accurate records

+ Resolve issues or escalate concerns to the appropriate department when needed

+ Provide product or service information clearly and confidently over the phone

+ Follow company policies and procedures while maintaining excellent customer service

Qualifications

+ Previous customer service or call-handling experience preferred

+ Excellent verbal communication skills and strong phone etiquette

+ Ability to communicate clearly and professionally with customers and clients

+ Strong listening and problem-solving skills

+ Detail-oriented with strong organizational abilities

+ Ability to multitask and manage time effectively

+ Professional and dependable demeanor

Preferred Skills

+ Experience acting as a liaison between customers, clients, or internal teams

+ Familiarity with customer service software or call tracking systems

+ Conflict resolution and de-escalation skills

**Pay Details:** $18.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.