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Adecco is assisting a local client recruiting for Customer Service Representative (CSR) opportunities. This is an excellent opportunity to join a winning culture and get your foot in the door with a leading healthcare organization that supports providers and improves access to care. If the Customer Service Representative (CSR) role sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

Responsibilities for a Customer Service Representative (CSR) include but are not limited to:

+ Answer incoming calls from healthcare providers (physician offices, clinics) and identify assistance needs related to benefits & eligibility, billing, payments, authorizations, and explanations of benefits

+ Provide customer service support via phone and live chat, including updates on member eligibility and claims status while validating state-specific requirements

+ Resolve provider inquiries on the first call by navigating multiple, complex computer systems to determine issue status and provide accurate responses

+ Deliver information in a professional and positive manner to build strong relationships with providers and their staff

+ Complete detailed documentation to track provider issues and support reporting on trends and outcomes

Candidates for the Customer Service Representative (CSR) must meet the following requirements to be considered:

+ 1+ year of experience in an office, administrative, clerical, or customer service environment using phones and computers as primary tools

+ Proficiency with Microsoft Office and Windows-based computer applications, including the ability to learn new systems quickly

+ Fully bilingual in English and Spanish (required)

+ Ability to work 40 hours per week, Monday–Friday, within business hours of 8:00 AM – 9:00 PM (ATL), including flexibility for varying 8-hour shifts

+ Ability to work onsite in a temp-to-hire role

+ Availability to attend 12 weeks of mandatory training (no PTO permitted during training period)

Preferred Qualifications:

+ Previous healthcare or health insurance experience

What’s in this Customer Service Representative (CSR) position for you?

+ Pay: $13.00 per hour

+ Shift: Monday–Friday | 8:00 AM – 9:00 PM (8-hour shifts within business hours)

+ Start Date: Monday, February 16

+ Weekly paycheck

+ Dedicated Onboarding Specialist & Recruiter

+ Access to Adecco’s Aspire Academy with thousands of free upskilling courses

This Customer Service Representative (CSR) position is being recruited for by one of Adecco’s Centralized Delivery Teams and not your local Branch. For instant consideration for this position and other opportunities with Adecco, apply today!

**Pay Details:** $13.00 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance