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Overview:

As the Organizational Capability Advisor, you will lead the design and implementation of the framework that measures and accelerates the maturity of critical organizational capabilities – such as product delivery and agility, information management, and customer management – across all lines of business in partnership with capability leaders. This is a **high-profile, strategic role** that will enable the Board and senior executives to make informed decisions that shape the future of the enterprise. This role blends **evaluative research, consulting, change management, and organizational psychology** to create actionable insights and drive strategic maturation. You will define problems, design solutions, and partner with senior leaders to ensure the organization continues to evolve as a leading financial institution.

Key Responsibilities:

+ **Develop an Enterprise Capability Framework:** Design and implement a maturity model that assesses organizational capabilities and identifies opportunities for growth.

+ **Conduct Evaluative Research:** Apply qualitative and quantitative methods to understand current state, measure progress, and recommend strategies for improvement.

+ **Partner with Subject Matter Experts:** Collaborate with internal experts to define standards and data, balance simplicity and complexity, and develop action plans.

+ **Consult with Senior Leadership:** Serve as a trusted advisor to the Executive Leadership Team, providing insights that inform strategic decisions and capability investments.

+ **Drive Organizational Change:** Work with senior leaders to translate research findings into actionable plans that enhance capability maturity.

+ **Vendor & Program Management:** Oversee external research partners as needed, ensuring quality and alignment with strategic objectives.

+ **Executive Communication:** Deliver clear, compelling reports and presentations for senior audiences, including the CEO and Board.

Supervisory/Managerial Responsibilities:

+ This position does not include direct people management responsibilities.

Education and Experience Required:

+ Bachelors’ degree, or equivalent work experience

+ 8+ years of related experience

Education and Experience Preferred:

+ Expertise in **Capability Maturity Models & Frameworks**

+ Strong background in **evaluative research** and **organizational psychology**

+ **Demonstrated experience simplifying complex concepts**

+ **Consulting experience** with proven ability to define problems and design holistic solutions

+ Experience **developing frameworks** grounded in research and **driving enterprise adoption**

+ Skilled in **executive communication** , facilitation, and influencing senior stakeholders

+ Familiarity with **program governance** , change leadership, and cultural diagnostics

+ Advanced proficiency in research tools and data visualization platforms (e.g., **Qualtrics, Power BI, Tableau** )

+ Master’s degree in **Organizational Psychology** , Business, or related field preferred

**Work Model & Office Locations** :

This role follows a hybrid work model, requiring onsite presence three days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:

+ 345 Main Street, Buffalo, NY

+ 115 Federal Street, Boston, MA

+ 1 Light Street, Baltimore, MD

+ 1350 I Street NW, Washington, DC 20005

+ 1100 North Market Street, Wilmington, DE

+ 277 Park Avenue, New York, NY 10172

+ 850 Main Street, Bridgeport, CT

Anticipated Travel Requirements:

+ Employees in this position should be prepared to travel at least once per month.

+ Travel frequency may fluctuate based on business demands and the nature of assigned projects.

+ Employees located outside the Buffalo or Boston markets are generally expected to travel more frequently than those based in these areas.

Why Join Us?

+ Direct impact on enterprise strategy with ELT visibility

+ Opportunity to shape the future of organizational capabilities in a leading financial institution

+ Collaborative, high-performing environment focused on innovation and growth

Ready to lead transformative change? Apply today and help us build the capabilities that will define the future of banking.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $107,500.00 - $179,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.