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Account Manager - State, Local Government

Position Profile

The Account Manager (AM) addresses critical business challenges and builds strong customer relationships to drive growth. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission-critical goals through strategic engagement with decision-makers and influencers.

Key Responsibilities

Business Development:

+ Identify and pursue new opportunities within existing and prospective accounts to increase Ricoh’s market share.

+ Build relationships with decision-makers and influencers to open new doors.

Customer Engagement:

+ Understand the customer’s environment and buying process, focusing on needs rather than predetermined products or services.

+ Solve critical business challenges through research, discovery, and consultative conversations.

+ Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling.

+ Articulate how buying decisions impact the customer’s financial position.

Communication & Presentation:

+ Deliver persuasive presentations in person and virtually.

+ Maintain excellent verbal and written communication skills.

Qualifications

+ Bachelor’s degree or equivalent experience required.

+ 3+ years of proven business development experience.

+ Experience in IT and/or software services preferred.

+ Understanding of document workflow solutions and processes preferred.

+ Foundational knowledge of P&L components.

+ Ability to research and analyze customer environments for strategic conversations.

+ Proven ability to manage multiple accounts with attention to detail.

Knowledge, Skills, and Abilities

+ Strong collaboration and influence-building skills.

+ Understanding of solution design processes.

+ Ability to provide thought leadership during customer engagements.

+ Outstanding communication skills (verbal and written).

+ Proven ability to develop and maintain professional relationships with stakeholders.

+ Knowledge of Ricoh offerings and ability to stay current.

+ Strategic thinking to expand core services across customer enterprises.

+ High learning agility and adaptability.

+ Ability to create sponsors and advocates within the customer approval process.

Working Conditions

+ Office environment with standard lighting, ventilation, and noise levels.

+ Work involves interpreting and applying complex information and preparing diverse communications.

+ Minimal physical effort; primarily sedentary with occasional walking, standing, bending, and lifting objects under 10 lbs.

+ Travel required (approximately 20%), including overnight trips.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.