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Summary Reclamation is seeking a career professional looking for an opportunity to capitalize on their expertise as a Manager Tour Operations. You can make a difference in the West by assisting in meeting increasing water demands while protecting the environment. Duty Location: Bureau of Reclamation, Lower Colorado Dams Office physically located at the Hoover Dam in Clark County, NV. Full time telework or remote work is not available for this position. Responsibilities Manages all tour programs at the Hoover Dam Visitor Center. Coordinates program activities to provide high quality, informative tours to visitors. Evaluates the need for budget, materials and human resources to support and oversee the Hoover Dam Visitor center. Provides motivation and direction to subordinate staff. Promotes comprehensive customer focused feedback mechanisms to monitor the delivery of the service. Ensures the terms and ocnidtions of various contracts are administred and adhered to. Requirements Conditions of Employment You must be a U.S. Citizen or U.S. National. You must be suitable for federal employment, determined by a background investigation. You must submit a resume and supporting documentation (see Required Documents). You must submit eligibility documents for veterans consideration (see Required Documents). You must meet the minimum experience requirements (see Qualifications). You must submit transcript(s) if you are substituing education for experience(see Qualifications/Education). You will be required to wear the Reclamation issued uniform while working. Work Schedule occaisionally includes weekends and holidays. You will be required to obtain a successful pre-employment physical examination by a licensed physician certifying your ability to perform the duties of this position. A physical exam may not be required if a comparable agency approved examination was performed within the last 12 months. The cost of the exam will be reimbursed by the agency. Continue to the Additional Information section for the Condition of Employment For Probationary Period. Who May Apply: Bureau of Reclamation Employees (Competitive) Bureau of Reclamation Employees (Non-Competitive) Career Transition Assistance Plan (CTAP) Department of the Interior Employees (Competitive) Department of the Interior Employees (Non-Competitive) Federal Employees (Competitive Transfer) Federal Employees (Non-Competitive Transfer) Former Federal Employees (Competitive Reinstatement) Former Federal Employees (Non-Competitive Reinstatement) Interagency Career Transition Assistance Plan (ICTAP) Land Management Workforce Flexibility Act (LMWFA) Military Spouses Miscellaneous Appointing Authorities Special Hiring Authorities Veterans Employment Opportunities Act (VEOA) Qualifications To qualify at the GS-11 level, you must have one year of full time experience equivalent to the GS-09 level in Federal service managing (planning and evaluating) tour operations that involved oral presentation of historical, scientific, or program information to groups. OR Ph.D. or equivalent doctoral degree or 3 years of progressively higher level graduate education leading to such a degree or LL.M. if related. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-In-Grade: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower-grade, with few exceptions outlined in 5 CFR 300.603(b). You must meet all Eligibility and Qualification requirements, including time-in-grade restrictions and any selective placement factors if applicable, by 01/21/2026. Education This vacancy announcement allows substituting education for experience. You must submit a copy of college transcript(s) (unofficial copy is acceptable) to support claimed education if substituting education for experience. Transcripts must include the name of the college or university and date the degree was conferred. A typed list of courses, grades, semester/quarter hours, GPA, etc. will not be accepted. Non-submission may result in being rated not-qualified for the position. You will be required to provide official college transcripts to verify educational qualifications, if selected. An official transcript must be sent directly from the University's Registrar's office and must be provided from the institution awarding the degree. Academic transcripts certified by notary publics are NOT official. Official transcripts must be submitted prior to reporting to work as a condition of employment. Failure to submit official transcripts may be grounds for dismissal or rescission of the job offer. Accreditation: Only education from an accredited college or university recognized by the Department of Education is acceptable to meet education requirements or to substitute for experience, if applicable. For additional info, refer to the Office of Personnel Management and U.S. Department of Education. Foreign Education: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For additional info, refer to the U.S. Network for Education Information. Additional Information Condition of Employment For Probationary Period: As a condition of employment for accepting this position, you may be required to serve a 1 year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated. This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You may be required to serve an initial supervisory probation period. DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including applicant rights and responsibilities, please visit https://www.e-verify.gov/ This position is designated as a MODERATE RISK Public Trust position. It requires a fully completed and favorably adjudicated Public Trust Suitability Background Investigation (T2S or T2RS or equivalent) that is current (within the last 5 years). This is a condition of employment. If otherwise eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. Male applicants born after December 31, 1959 must certify registration with the Selective Service System or that the applicant is exempt from having to do so under the Selective Service Law. Go to: https://www.sss.gov This is a non-bargaining unit position. Additional vacancies may be filled using this job announcement.