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Senior Digital Channel Manager

Brand: HSBC

Area of Interest:

Location:

St Helier, JE, JE, JE1 1HS

Work style: Hybrid Worker

Date: 8 Jan 2026

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) CIIOM covers over 200k customers with significant growth aspirations across all three customer segments (Personal Banking, Premier and GPB) across 2 distinctive brands: HSBC CIIOM (Islands) and HSBC Expat (banking and wealth services to Internationally minded customers globally).

We are currently seeking an experienced individual to join this team in the role of **Senior** **Digital Channel Manager**

Fostering innovation and accelerating digitation is a core pillar of WPB and CIIOM’s strategy. This role is a unique and exciting opportunity to work in the team responsible for driving and delivering the significant Digital agenda. This is an exciting and dynamic area of the Bank that is expanding as we grow our Digital services for customers and staff. The role of the Senior Digital Channel Manager is to lead the implementation of change on the Digital Channels (Online, Mobile and future platforms), ensuring this change is successful for our people and customers.

In this role, you will:

+ Be accountable for the successful launch of digital journeys and platforms into the market, leading delivery on a range of initiatives across the Digital Banking, supporting the business and our customers with implementation.

+ You’ll be accountable for obtaining customer and staff feedback, using these insights across the digital channels to form the prioritised customer journey backlogs.

+ Help shape and drive the digital channel strategy to increase digital product sales, driving efficiencies (streamlining) and increase Digital engagement whilst driving satisfaction on the digital channels ensuring that all new features and functionality delight our customers. Using iNPS and jNPS scores to identify potential blockers and deliver improved customer journeys and experience.

+ Ensure all digital change adhere to regulatory and compliance requirements and proactively monitor and contribute to the key channel performance indicators (digital engagement, activity and customer satisfaction) and driving change to improve these.

+ Proactively discover and utilise insights and metrics to understand the areas of customer and commercial opportunity delivering tangible improvement to key metrics and uphold the vision to deliver an engaging personal and relevant experience.

To be successful in this role you should meet the following requirements:

+ Experience working in a Digital environment, preferably using Agile methodology, with exposure to customer engagement / research to obtain insights and apply these to backlog management

+ Proven digital skills with demonstrable success in creating strategic action grounded on external and internal data and insights, and building execution capability with relevant product knowledge including knowledge of Retail and Wealth Banking products is desirable

+ Leadership experience in customer focused organisations, in disciplines such as digital, marketing or change management skills motivating and inspiring others to excel

+ Energetic, positive attitude, team player with a track record of delivering significant change which improves business effectiveness in sustainable ways

+ Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences. A desire to be talking with customers and staff is highly desirable.

+ Customer focussed with a passion for making sure we deliver the best experience online every time with experience of using relevant software packages, i.e. JIRA, Confluence

The location for this role is, **Jersey**

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500