• Business Systems Analyst III

    Navy Federal Credit Union (Pensacola, FL)


    Overview

     

    Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

     

    Navy Federal is seeking a highly skilled and experienced Business System Analyst III / Product/ Experience Owner to join our dynamic team. In this role, you will operate as a key partner within or supporting the Agile Release Train (ART), contributing directly to product strategy, roadmap execution, and continuous delivery of value for our Commercial Lending technology platforms. You will work closely with Product Owners, Release Train Engineers, business stakeholders, and technical teams to ensure business needs are clearly understood, documented, prioritized, and translated into business and technical user stories/use cases.

     

    This role blends systems expertise with product-oriented thinking, advancing platform capabilities, and driving outcomes that enhance our commercial lending and business membership experience. You will play a crucial role in translating business objectives into actionable technical solutions, ensuring that our systems effectively support and elevate our business operations.

    Responsibilities

    + Support product vision and long‑term roadmap development by identifying business needs, capability gaps, and enhancement opportunities.

    + Partner with business product managers and technical resources to refine features, maintain a healthy backlog, and ensure alignment with ART and organizational priorities.

    + Use elicitation and storytelling techniques to understand desired functional requirements from business leaders.

    + Develop and/or identify use-cases (user-stories) to support technical work aligned to desired business outcomes.

    + Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output.

    + Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results.

    + Execute a wide range of analysis [e.g. gap, root cause, cost savings, time savings (efficiency gains)] and others essential to support business and technical objectives.

    + Collaborate with internal teams to plan, coordinate and execute product changes, updates and releases within time and resource constraints.

    + Develop artifacts and/or deliverables to help facilitate common understanding of technically complex subjects.

    + Develop high-level epics and/or features to identify key objectives aligned with desired business outcomes.

    + Lead the development and refinement of features into product backlog items within Azure Dev Ops.

    + Collaborate with project leaders to schedule and lead assigned tasks to support project progress.

    + Communicate regularly with leaders on professional responsibilities, tasks, blockers, and risks.

    + Provide formal/informal training maximizing opportunities for technical skill set development.

    + Research emerging technologies and recommend solutions that align with business goals.

    + Proactively identify gaps and corresponding solutions within team processes.

    + Produce artifacts and/or deliverables as required to support project progress.

    + Identify key metrics or data to support business and/or technical objectives.

    + Demonstrate critical thinking and problem-solving abilities.

    + Perform other duties as assigned.

    Qualifications

    + Highly experienced as a Product /Experience Owner, operating within or supporting an Agile Release Train (ART).

    + Highly experienced as a systems or business analysts' role, preferably within a financial institution.

    + Experience in Azure Dev Ops (ADO) or similar platforms for documenting and communicating project responsibilities, assigning tasks, and managing backlogs.

    + Experience in developing dashboards, queries and additional platform functionality to optimize workflow and reporting on platforms such as Jira, ADO or Power BI.

    + Strong understanding of commercial lending processes (origination, servicing, compliance) at a financial institution.

    + Experience in participating and/or leading agile ceremonies and additional project meetings to drive progress.

    + Bachelor's Degree in a related field, or the equivalent combination of training, education and experience.

    + Experience in Independently leading large projects/initiatives with minimal leadership oversight.

    + Experience with Agile methodologies (Scrum, SAFe) and project management tools.

    + Experience in leading, guiding and coaching professional staff.

    + Experience with M365 environment and associated products.

     

    Hours: Monday - Friday, 8:00AM - 4:30PM EST

    About Us

    Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

     

    Our approach to careers is simple yet powerful: Make our mission your passion.

     

    • Fortune 100 Best Companies to Work For 2025

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    • Forbes® 2025 America's Best Large Employers

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    • Forbes® 2025 America's Best Employers for Tech Workers

    • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

    • Military.com Top Military Spouse Employers 2025

    • 2025 Handshake Early Talent Award

     

    From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

     

    Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

     

    Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

     

    Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

     

    Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 28198