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Overview

To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of documentation, processes and/or system to ensure compliance federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level II: Moderately complex/varied review and analysis with moderately complex scope and impact. Mentor/train level I’s and participate in projects. Primary focus is recurring quality control audits as well as adhoc reviews and internal audit preparation.

*current active remote underwriting employees considered

Responsibilities

+ Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable state and federal laws, and adherence to established guidelines and Service Level Agreement (SLA)

+ Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures

+ Quality Review/audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation are in compliance with internal company requirements, and/or government regulations

+ Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions

+ Ensure quality through data integrity and risk management

+ Stay abreast of applicable changes in the industry, as well as, federal, state and industry laws and regulations to understand any impacts and/or changes to processes and tasks as directed by management

+ Research escalated issues as needed and determine or collaborate with team on resolution recommendations or actions

+ Maintain effective communication with other business partners and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures

+ Participate in interdepartmental initiatives/remediation planning in collaboration with business partners while focusing on quality management and impact

+ Monitor industry and regulatory related news and developments, analyze the impact of changes to federal and state regulations and makes recommendations for changes to policies, procedures, and practices to ensure compliance

+ Assist in ensuring a compliant Quality Control Program

+ Adept at recognizing material deficiencies, red flag/ potential misrepresentation and providing feedback through appropriate channels of reporting

+ Maintain clear and organized documentation in relation to quality and noted deficiencies identified

+ Support mentoring Analysts I and may assist with development of knowledge, skills, and analytical techniques to solve operational issues and support strategic initiatives

+ Perform other duties as assigned

Qualifications

+ Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience

+ Agile and flexible to changes whether driven by industry, company, or department initiatives/mandates

+ Effective comprehension and application of knowledge and experience of the industry

+ Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems

+ Effective customer service focus and relationship management skills

+ Advanced skill using innovative thinking to solve problems and facilitate the decision-making process

+ Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

+ Proficient in the skills and application of various analytical techniques to solve operational issues and support strategic initiatives

+ Effective skill in gathering, analyzing and synthesizing data for presentation and reports

+ Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization

+ Experience managing multiple priorities independently and/or in a team environment to achieve goals

+ Advanced skill maintaining accuracy with attention to detail and meeting deadlines

+ Advanced word processing, presentation software and spreadsheet skills

+ Advanced research, analytical, and problem-solving skills

+ Knowledge of operational and regulatory risk controls, concepts, and practices

+ Advanced knowledge of Navy Federal’s functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives

Desired Qualification(s)

+ Appraisal, Conventional and/or SAR experience

+ Condo Underwriting experience

Hours: Monday - Friday, 8:30AM - 5:00PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2025 Best for Vets Employers

• Best Companies for Latinos to Work for 2024

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 28113