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Job Title: Permanency Case Manager

Department: Residential & Agency Operated Boarding Home

Position Type: Full-Time (35 hours/week, Monday–Friday)

Position Summary

The Permanency Case Manager provides comprehensive case management services with a primary focus on achieving permanency for youth and their families. This role delivers individual, family, and group interventions while working collaboratively within an interdisciplinary treatment team that may include social work, psychiatry, nursing, education, and direct care staff. The Case Manager serves as an advocate, liaison, and ambassador for youth and families, ensuring timely documentation, coordinated services, and strong community connections that promote safety, stability, and long-term success. The position actively supports transitions, aftercare planning, and permanency outcomes while promoting equitable and inclusive practices.

Agency

New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Benefits

New Directions takes pride in offering a comprehensive benefits package to support our employees:

+ Medical, dental, and vision insurance

+ Life insurance

+ 401k with up to 3% agency match

+ 3 weeks of paid time off in the first year, plus 13 agency holidays

+ Health savings accounts and wellness incentives

+ Flexible Monday–Friday schedule

+ A supportive agency culture where over 30% of staff have been with us for 10+ years

Compensation

$23.00 – $24.16 per hour, based on education and relevant experience

Additional raises guaranteed

Hours/Schedule

+ Full-Time, 35 hours per week

+ Monday–Friday schedule with flexibility

Professional Development Opportunities

Staff receive training, regular supervision, and certification opportunities to enhance professional growth. Required certifications include Therapeutic Crisis Intervention (TCI) and First Aid/CPR, provided by the agency.

Position Specific Duties/Responsibilities

+ Provide permanency-focused case management services to assigned youth and families

+ Build positive, collaborative relationships with youth, families, direct care staff, counties, and community systems

+ Serve as an advocate for children and families within child welfare, educational, and community systems

+ Participate actively in multidisciplinary treatment teams to coordinate services including health care, education, family time, and community supports

+ Facilitate referrals and aftercare services linking youth to education, employment, housing, mental health, and permanency resources

+ Maintain timely, accurate, and compliant documentation including FASPs, court reports, assessments, and case records

+ Collaborate with Licensed Behavioral Health Practitioners to prepare reports, assessments, and supplementary documentation for Family Court and treatment planning

+ Attend required meetings including CSE meetings, permanency roundtables, court hearings, and case conferences

+ Provide direct services in office settings, family homes, and the community

+ Support youth and families in preparing for and maintaining consistent family time and safe transitions

+ Partner with families to develop, implement, and review home safety plans and court-ordered requirements

+ Engage youth in permanency activities including Lifebooks, Family Finding events, Heart Gallery, and adoption-related resources

+ Assist youth with transition planning, independent living preparation, and documentation needs (e.g., identification, credit checks, SSI, FAFSA, Access-VR)

+ Screen permanency resources and complete home studies for freed youth when applicable

+ Participate in permanency-focused trainings and may provide in-service training to multidisciplinary teams

+ Follow all agency, departmental, state, and federal policies and procedures

+ Attend mandatory supervision, training, and certification sessions

+ Perform other duties as assigned by immediate supervisor

Knowledge, Skills, and Abilities

+ Strong ability to work effectively with youth, families, staff, and community partners from diverse cultural and ethnic backgrounds

+ Knowledge of child welfare systems, permanency planning, and community-based resources

+ Strong advocacy, problem-solving, and organizational skills

+ Ability to function effectively as part of an interdisciplinary team while maintaining professional boundaries

+ Effective communication skills across written, verbal, and electronic formats

+ Flexibility, adaptability, and ability to manage competing priorities in a dynamic environment

Qualifications

+ Bachelor’s degree in Human Services or related field

+ Master’s degree in Human Services or related field (preferred)

+ 1–2 years of related experience or training

+ Valid driver’s license, adequate auto insurance, and ability to meet agency driving criteria (required)

+ Ability to pass an annual physical per agency health policy (Category 2 classification)

Commitment to Diversity, Equity, and Inclusion

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage individuals who are passionate about fostering a diverse, inclusive, and equitable human service organization to apply.