• Customer Service Rep II

    Hubbell Power Systems (South Bend, IN)


    Customer Service Rep II

     

    Date: Jan 8, 2026

     

    Company: Hubbell Incorporated

     

    Job Overview

     

    As a Customer Service Representative II, you will serve as a key contact and liaison between customers, field personnel, Marketing, Pricing, Engineering, and Manufacturing to ensure their total satisfaction. You will interact with customers on an ongoing basis, handling requests and providing the support needed in a timely, professional, and courteous manner in a fast-paced environment.  Act as the Hubbell lead to organize and prepare quotation proposals and review customer orders for acceptance. Coordinate technical, commercial, export, and import requirements. Provide support and back up to field sales and customers on product needs. Be the first point of contact for customers. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Research and resolve Accounts Receivable issues, investigate and resolve issues related to return goods, credits, and warranties.

     

    A Day In The Life

     

    Every day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by:

     

    + Acknowledging and responding to customer inquiries, requests, and complaints via phone, email, and live chat.

    + Identifying and assessing customer needs to provide appropriate solutions and alternatives within allotted time.

    + Following up on customer questions and complaints to ensure resolutions.

    + Processing and expediting orders, forms, applications, and requests.

    + Interacting with Sales, Marketing, Technical Services, Quality, Pricing and Finance to identify and solve customer request and issues.

    + Continuously strengthening knowledge of Hubbell products and services to maximize response efficacy.

    + Providing on call Emergency hotline support coverage 24/7, approximately 6 rotations per year.

    + Providing feedback on the efficiency of the customer service process.

     

    What will help you thrive in this role?

     

    + High school diploma or equivalent (required)

    + 1-3 years in a customer service role

    + Strong conflict resolution skills

    + Strong oral and written communication skills

    + Strong Microsoft Office, e-mail, and other PC application skills

    + Must be able to effectively interpret and communicate information from ERP system

    + Familiarity with SAP preferred; familiarity with OnBase order management system is a plus

    + Positive, empathetic, and professional attitude toward customers at all times

     

    Competencies

     

    Building Relationships and Networks

     

    Communicating and Influencing

     

    Continuous Improvement

     

    Customer Focus

     

    Developing Trust and Inspiring Others

     

    Emotional Intelligence

     

    Initiative and Drive

     

    Leveraging Learning and Feedback

     

    Planning, Organizing, and Decision Making

     

    Positive Approach and Stress Tolerance

     

    Resolving Conflict

     

    Technology Agility

     

    Hubbell Incorporated

     

    Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

     

    The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

     

    We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

     

    Hubbell Electrical Solutions

     

    Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

     

    Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

     

    The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.