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General Description:

The Associate Director Change Management Global Clinical Operations Learning and Development is responsible for leading the organizational change management strategy associated with Global Clinical Operations learning and development initiatives. This role drives end to end change management for complex, cross functional, and global process changes, including change impact assessment, stakeholder engagement, communication planning, and execution of hyper care to support sustained adoption. The Associate Director partners closely with regional learning business partners, clinical operations leaders, and key stakeholders to ensure effective implementation of process updates and new ways of working, with a strong focus on operational readiness, behavior change, and long-term adoption beyond training delivery.

Essential Functions of the Job:

+ Lead and execute the organizational change management strategy for Global Clinical Operations learning and development initiatives, ensuring alignment with the clinical trial lifecycle, GCP, and global regulatory requirements.

+ Drive end to end change management for complex, cross functional, and global clinical operations process changes, including change impact assessments, stakeholder analysis, and adoption planning.

+ Partner with Global and Regional Clinical Operations leaders and learning business partners to support implementation of new processes, systems, and ways of working beyond training delivery.

+ Develop and execute integrated change, communication, and hyper care plans to support operational readiness, adoption, and sustained behavior change.

+ Identify and manage risks, resistance, and adoption barriers, implementing mitigation strategies to ensure successful and compliant implementation.

+ Monitor and assess change effectiveness through defined metrics, feedback, and performance indicators, and adjust strategies as needed to ensure long term sustainability.

+ Support continuous improvement by capturing lessons learned and embedding change management best practices into Global Clinical Operations learning and deployment models.

Supervisory Responsibilities:

+ Potential to lead associates as team grows

Education / Experience Required:

+ Bachelor’s degree in Life Sciences, Healthcare, Education, Organizational Development, or a related field; advanced degree or relevant certifications (e.g., learning & development, change management, project management) are a plus.

+ Minimum 8 years of experience in Clinical Operations within the pharmaceutical, biotechnology, and/or CRO industry, with demonstrated experience in learning and development, change management, process improvement, and project management.

+ Strong understanding of the clinical trial lifecycle, GCP, and cross-functional collaboration.

Computer Skills:

+ Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Teams.

+ Experience using learning management systems and digital learning platforms, such as Cornerstone, SuccessFactors, or equivalent systems, to support global learning initiatives.

+ Working knowledge of project management and collaboration tools, such as Microsoft Project, Smartsheet, Jira, Asana, Monday.com, or similar platforms.

+ Ability to analyze data and metrics using tools such as Excel, Power BI, or dashboard reporting solutions to assess adoption, effectiveness, and change outcomes.

+ Familiarity with document management, quality, and collaboration systems supporting GxP-compliant clinical operations, such as Veeva Vault, and SharePoint

Other Qualifications:

+ Strong knowledge of organizational change management methodologies and best practices, with experience applying structured approaches in regulated environments.

+ Demonstrated ability to influence and align senior leaders and cross functional stakeholders in a matrix organization.

+ Experience supporting global clinical operations organizations, including regional and cultural considerations.

+ Excellent written and verbal communication skills, with the ability to translate complex clinical and operational concepts into clear, actionable messaging.

+ Proven ability to manage multiple initiatives simultaneously while maintaining attention to detail and compliance.

+ Strong problem solving and analytical skills, with the ability to assess change impact, risks, and mitigation strategies.

+ Ability to work independently while collaborating effectively across functions and regions.

+ Experience operating in GxP environments with a strong focus on quality, compliance, and inspection readiness.

Travel:

+ Limited for team meetings

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.