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Overview

Position Summary

The Medical Office Assistant (MOA) is an integral member of the clinical care team, committed to providing high-quality, patient-centered care. Under the supervision of licensed providers and the practice manager, the MOA performs clinical and support duties in accordance with NYS guidelines within a team-based, integrative care environment. The MOA supports efficient patient flow, patient safety, satisfaction, and assists with front-end duties as needed.

Job Details

Key Responsibilities

Clinical & Patient Care:

+ Prepare and maintain exam rooms, equipment, supplies, and medications per protocol.

+ Greet, identify, and escort patients; explain role and procedures.

+ Collect and document patient data including vitals, medications, allergies, and chief complaints.

+ Perform pre-visit planning and identify care gaps.

+ Assist providers with in-office procedures and diagnostic testing (e.g., EKGs, lab collection).

+ Collect, process, and document laboratory specimens; perform CLIA-waived testing and quality controls.

+ Monitor EHR messages, health reminders, and delegated tasks per provider direction.

+ Provide age-appropriate patient education and coordinate referrals, testing, and prior authorizations.

+ Maintain infection control, safety, and aseptic technique standards at all times.

+ Participate in team huddles, meetings, and orientation of new staff.

Practice Operations:

+ Support efficient patient flow and clinical operations.

+ Operate and maintain clinical equipment; report maintenance issues.

+ Manage inventory, ordering, stocking, and expiration monitoring of supplies.

+ Ensure proper disposal of biohazard and infectious waste.

+ Assist with front-end duties including greeting patients, answering phones, and insurance verification.

+ Perform other duties as assigned.

Scope of Practice:

In accordance with NYS regulations, MOAs may not diagnose, treat, triage, administer medications or injections, interpret test results, perform imaging, apply casts, suture, or assist in surgery.

Qualifications & Skills:

+ Completion of a NYS-accredited Medical Assistant program required.

+ High School Diploma or GED required.

+ Current BCLS certification (AHA, in-person only).

+ National Medical Assistant certification preferred.

+ Proficiency in phlebotomy, EHR systems, aseptic technique, and clinical equipment.

+ Strong communication, organization, and multitasking skills.

Salary Range

USD $25.86 - USD $29.74 /Hr.

Why You’ll Love Working Here:

+ Be part of a mission-driven organization rooted in compassion and excellence

+ Work with a supportive, collaborative team that values your input

+ Enjoy opportunities for growth and development within Catholic Health

+ Make a real impact in patients’ lives — every single day