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LCB Licensing Supervisor

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LCB Licensing Supervisor

Salary

$59,345.00 - $90,211.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-39879-02295

Department

Liquor Control Board

Division

LC Lcnsng Sys and Prgm Mgmt Di

Opening Date

01/08/2026

Closing Date

1/21/2026 11:59 PM Eastern

Job Code

02295

Position Number

00045330

Union

Non-Union

Bargaining Unit

A5

Pay Group

ST07

Bureau / Division Code

00268240

Bureau / Division

Bureau of Licensing / Licensing Systems and Program Management Division

Worksite Address

Northwest Office Building, 910 Capital Street

City

Harrisburg, Pennsylvania

Zip Code

17124

Contact Name

Tracey Davis

Contact Phone

717.772.3660

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for an LCB Licensing Supervisor in the Bureau of Licensing, Licensing Systems and Program Management Division. In this role you will be responsible for the direct supervision of a team of LCB Technician 1s and 2s in the Licensing Information Center.

Our ideal candidate for this position will have excellent customer service skills. Apply with us today!

DESCRIPTION OF WORK

The LCB Licensing Supervisor requires extensive knowledge of the liquor code, regulations, board policy, and case law, in addition to caseload management, legal procedures, disciplinary, and grievance procedures. It also requires in-depth knowledge of the Bureau of Licensing POSSE and PLCB+ systems and its impact on the day-to-day work process.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00045330) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to four days per week. This position currently reports to the office on Wednesdays. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: The starting salary for this position for new Commonwealth employees may be negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year of experience as an LCB Licensing Specialist (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ Six years of technical experience interpreting and applying statutes, program policies,orindustry regulations;or

+ An equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as an LCB Licensing Specialist for one or more years full-time?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time technical professional experience interpreting and applying statutes, program policies, or industry regulations do you possess?

+ A. 6 years or more

+ B. 5 but less than 6 years

+ C. 4 but less than 5 years

+ D. 3 but less than 4 years

+ E. 2 but less than 3 years

+ F. 1 but less than 2 years

+ G. Less than 1 year

+ H. None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much graduate level college coursework have you completed in law or in public policy examination?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.

If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link.

+ A. 30 credits or more

+ B. Less than 30 credits

+ C. None

06

CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

07

WORK BEHAVIOR 1 – REVIEW INFORMATION FOR REGULATORY COMPLIANCE

Reviews licenses and permits issued to individuals or organizations by Liquor Control Board (LCB) staff to ensure they are properly executed and adhere to all applicable statutes, regulations, and policies.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience reviewing licenses or permits to ensure eligibility adhered to applicable statutes, regulations, or policies.

+ B. I have experience reviewing licenses or permits to ensure the information included is complete and accurate.

+ C. I have successfully completed college-level coursework related to auditing, investigative affairs, or law.

+ D. I have NO experience or coursework related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to preparing or reviewing reports or publications, including the purpose for which you did so

+ Your level of responsibility

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title(s)

+ Credits/Clock Hours

10

WORK BEHAVIOR 2 – PROVIDES CUSTOMER SERVICE

Responds to inquiries from applicants, licensees, attorneys, legislators, other agency staff, and the public via phone, in person, and email(s) regarding license applications, problems/issues, and application status. Refers questions/requests to the appropriate individuals for assistance as necessary.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience responding to inquiries from internal AND external parties via phone, email, and in person regarding license applications and application status

+ B. I have experience responding to inquiries from internal OR external parties via phone, email, or in person regarding license applications or application status.

+ C. I have experience responding to inquiries from internal OR external parties via phone, email, or in person regarding problems/issues not related to licenses or applications.

+ D. I have successfully completed college-level coursework or training related to communications or public speaking.

+ E. I have NO experience or coursework related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience responding to inquiries via telephone, in person, or email and from whom

+ The topic(s) of the inquiry

+ Your level of responsibility

12

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University/Training Source

+ Course Title(s)

+ Credits/Clock Hours

13

WORK BEHAVIOR 3 – SUPERVISION

Supervises staff by assigning work and establishing priorities and time frames for completion. Reviews employee performance and prepares evaluation reports. Interviews prospective employees and recommends selection. Receives and resolves grievances and complaints. Counsels employees when necessary. Reviews and provides guidance to staff on complex issues and approves or denies leave requests. Identifies training needs and provides training to staff.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience performing supervisory duties which included approving leave, evaluating staff performance, interviewing candidates and recommending selection of applicants, and providing instruction and guidance to staff on methods and procedures.

+ B. I have experience as a lead worker, which includes assigning or delegating work to staff, monitoring others’ work for accuracy or timeliness, and training new staff.

+ C. I have successfully completed college coursework or formal training related to labor relations, human resource management, or supervisory development, but I do not have at least six months of supervisory or lead work experience in a work setting.

+ D. I have NO experience or training related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to supervision

+ Your level of responsibility (supervisor, lead worker, foreman, etc.)

15

If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ Training Source/College/University

+ Course Title(s)

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov