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Insurance Market Conduct Examiner Trainee

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Insurance Market Conduct Examiner Trainee

Salary

$51,971.00 - $79,062.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-39623-04094

Department

Insurance Department

Division

IN Prop Csty Mkt Actn Div

Opening Date

01/07/2026

Closing Date

1/20/2026 11:59 PM Eastern

Job Code

04094

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST06

Bureau / Division Code

00094553

Worksite Address

393 Walnut Street

City

Harrisburg, Pennsylvania

Zip Code

17128

Contact Name

Collette Rebuck

Contact Email

[email protected]

Bureau / Division

Insurance Department, Property and Casualty Market Actions Division Insurance Department, Property and Casualty Market Actions Division

+ Description

+ Benefits

+ Questions

THE POSITION

Would you like to join forces with an agency whose goal is to protect Pennsylvania’s insurance consumers through fair and effective regulation of the marketplace? The Pennsylvania Insurance Department is excited to welcome detail-oriented and enthusiastic Insurance Market Conduct Examiner Trainees who are ready to embark upon a fulfilling career path. Advance your professional achievements and acquire new specialized skills as you learn about all sections of a market conduct exam from start to finish!

DESCRIPTION OF WORK

As an Insurance Market Conduct Examiner Trainee, you will learn how to participate in market conduct examinations in order to determine if companies are operating in compliance with Pennsylvania's statutes and regulations. Examinations may take place on-site at insurance companies, in-house at the Insurance Department's office, or while teleworking from home. Work involves learning how to review insurance companies' files and electronic records, such as policy forms, claims, consumer complaints, underwriting and rating practices, marketing and sales materials, producer licensing, operations and management, and policyholder services information to determine compliance during the course of a market conduct project. You will be responsible for identifying violations of statutes, regulations, and adjudications; ensuring examiners involved in the project secure and retain copies of documentation and evidence to support findings of violations; and evaluating claims processing procedures, ensuring producers possess appropriate and valid licenses. You will also have the opportunity to prepare detailed reports of findings, identify any deficiencies, and provide specific recommendations for corrective actions. Excellent communication skills are vital, as you may also be required to provide testimony during administrative hearings to further support findings.

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

+ Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Four years of paraprofessional experience in insurance, risk management, business administration, public administration, public policy, finance, economics, or accounting;or

+ A bachelor’s degree in insurance, risk management, business administration, public administration, public policy, finance, economics, accounting, or a related area;or

+ An equivalent combination experience and training.

+ Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you successfully completed, or are you within three months of completing, a conferred bachelor’s degree in insurance, risk management, business administration, public administration, public policy, finance, economics, accounting, or a related area? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer “Yes” to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org/”target=_blank”) and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ Yes

+ No

02

If you are within three months of completing a conferred bachelor’s degree in insurance, risk management, business administration, public administration, public policy, finance, economics, accounting, or a related area, on what date do you expect to graduate? If this does not apply to you, please type N/A in the text box.

03

How much full-time paraprofessional experience in insurance, risk management, business administration, public administration, public policy, finance, economics, or accounting do you possess?

+ 4 years or more

+ 3 but less than 4 years

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

06

WORK BEHAVIOR 1 – RESEARCH AND DOCUMENTATION

Conducts research by gathering, analyzing, and interpreting information related to insurance market conduct examination needs. Researches files and coordinates information from other personnel to prepare for special projects and reports as needed.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.

+ B. I have experience retrieving specifically requested records and files from a single records location.

+ C. I have successfully completed college-level coursework in research methods, statistics, research design and analysis, or data collection.

+ D. I have NO experience or coursework related to this work behavior.

07

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to research and documentation

+ Your level of responsibility

08

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

09

WORK BEHAVIOR 2 – ANALYZING INFORMATION

Reviews insurance company files and records such as policy forms, claims, policy terminations, consumer complaints, underwriting guidelines, rating manuals, producer licensing, or operations and management material. Determines company compliance with established statutes or regulations and provides recommendations for corrective action.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience analyzing information in order to determine compliance to established statutes or regulations. I was responsible for providing recommendations for corrective action.

+ B. I have experience analyzing information in order to determine compliance to established statutes or regulations. Someone else was responsible for providing recommendations corrective action.

+ C. I have successfully completed college-level coursework related to data analysis or accounting.

+ D. I have NO experience or coursework related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience analyzing information in order to determine compliance to established statutes or regulations

+ Your level of responsibility

11

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

12

WORK BEHAVIOR 3 – MAINTAINING DATABASES AND SPREADSHEETS

Develops documents or files in order to organize and record information collected during market conduct examinations. Updates files when changes occur or new or additional information is collected.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience developing documents or files in order to record information. I was responsible for maintaining the records or files when new or additional information was received or changes occurred.

+ B. I have experience maintaining records or files when new or additional information was received or changes occurred. Someone else was responsible for the initial development of the documents or files I maintained.

+ C. I have successfully completed college-level coursework related to documents management, records retention, record keeping, information confidentiality, or records management.

+ D. I have NO experience or coursework related to this work behavior.

13

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ The actual duties you performed related to maintaining databases and spreadsheets

+ Your level of responsibility

14

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

15

WORK BEHAVIOR 4 – WRITTEN COMMUNICATION

Prepares technical or narrative documents pertaining to insurance market conduct examinations such as requests for information. Authors correspondence and analytical reports that convey the findings of examinations or oversight compliance reviews.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

+ A. I have experience preparing technical or narrative documents such as requests for information. I was responsible for the final document that conveyed customized information to the intended recipients.

+ B. I have experience preparing technical or narrative documents such as requests for information. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.

+ C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.

+ D. I have NO experience or coursework related to this work behavior.

16

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience preparing technical or narrative documents such as requests for information

+ Your level of responsibility

17

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov