• Inventory Control and Customer Advocate

    KPH Healthcare Services, Inc. (Syracuse, NY)


    Overview

    **Job Summary:** Responsible for greeting and assisting customers in locating merchandise and deterring theft at the entrance and exit doors while ensuring total customer satisfaction.

    Responsibilities

    Job Duties:

    + Greet each customer entering the store and aid customers by locating requested merchandise.

    + React and conduct recoveries of merchandise from potential shoplifters by following company policy with customer service techniques.

    + Assist management personnel in accurately completing incident reports when shoplifting incidents occur or when a recovery has occurred.

    + Assist store personnel with exceptional customer service and aid in the deterrence of theft.

    + Timely and efficient communication to Management or Supervisor on all incidents.

    + Respond to all EAS activations, accurately complete the EAS Alarm Activity Log and communicate all FTD’s to Management or Supervisor.

    + Follow proper procedures for store opening on testing of EAS Alarm system to ensure equipment is working properly.

    + Request additional help as needed to maintain appropriate customer service levels or when suspicious activity occurs.

    + Implement, Replenish and Maintain all EAS equipment in adherence to the EAS Program.

    + Conduct EAS tagging and EAS equipment usage compliance on store specific or company driven EAS compliance items.

    + Perform general housekeeping on the public view monitors and ensuring equipment is working properly.

    + Assist with inventory management by communicating potential losses of merchandise to Management.

    + Responsible for completing all mandatory and regulatory training programs

    + Perform other duties as assigned

    Qualifications

    Education:

    + Minimum: High School Diploma (or currently enrolled in) or GED

    Experience:

    + Preferred: 0-2 years previous experience in related position

    Special Conditions of Employment:

    + Drug test

    + Initial and continuous exclusion and sanction/disciplinary monitoring

    + Any and all additional eligibility requirements based on the specific position

    Compensation:

    $16.00 - 18.15 an hour

     

    The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

     

    KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

     

    Connect With Us! (https://kphcareers-kphhealthcareservices.icims.com/jobs/15121/inventory-control-and-customer-advocate/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336031866)

     

    **Job Locations** _US-NY-Syracuse_

    **Posted Date** _6 days ago_ _(1/2/2026 12:53 PM)_

    **_Requisition ID_** _2026-15121_

    **_\# of Openings_** _2_

    **_Category_** _Retail_

    **_Location : Location_** _US-NY-Syracuse_