• Call Center Representative

    SUNY Upstate Medical University (Syracuse, NY)


    Job Summary:

    The incumbent must present a positive and helpful image to all callers and perform a wide variety of call center services to assist patients, and internal/external callers. Also the incumbent should be proficient with multiple software programs for sending messages, call processing and documentation.

    Minimum Qualifications:

    Associate's degree and two years of relevant health care or call center experience (preferably in a hospital or medical call center setting) or equivalent combination of education and experience, excellent communication and customer service skills, ability to manage multiple priorities and computer skills required.

    Preferred Qualifications:

    Knowledge of Medical Terminology, Hands on experience using Multi-line Phone Systems or Call Center Phone System and Bilingual Skills (English/Spanish) preferred.

    Work Days:

    1445-2315 rotating weekends and holidays

    Message to Applicants:

    Recruitment Office: Human Resources