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Director of Member Services

Johnson City, NY (http://maps.google.com/maps?q=740+Main+Street+Johnson+City+NY+USA+13790)

Job Type

Full-time

Description

At the YMCA of Broome County, the Director of Member Services plays a vital role in fostering a welcoming, engaging, and supportive environment for our members. This leadership position offers an exciting opportunity to contribute to community well-being and growth while overseeing member engagement initiatives and ensuring exceptional service delivery.

Shift:

Full-time (40 hours/week)

Hours vary depending on program needs

Benefits:

Paid vacation, sick and personal days

Medical, Dental and Vision Benefits

Free YMCA Membership for you and your household members

Discounts on YMCA services

403(b) and YMCA Retirement Plans

Employee Assistance Program

My Better Benefits Program

Pay:

$46,000 - $50,000

Responsibilities:

+ Develop and implement strategies to enhance member satisfaction, retention, and engagement

+ Oversee daily operations of the member services department, including front desk, membership enrollment, and member relations

+ Lead, train, and supervise staff to ensure high-quality member interactions and service standards

+ Manage membership data, billing, and reporting to support operational efficiency

+ Address member concerns and resolve issues promptly and professionally

+ Collaborate with other departments to promote programs, events, and community outreach initiatives

+ Monitor best practices and emerging needs to continuously improve member services and experiences

Requirements

+ Proven experience in customer service, membership management, or a similar role within a community organization

+ Strong leadership and team management skills

+ Excellent communication and interpersonal abilities

+ Ability to handle multiple priorities and resolve conflicts effectively

+ Passion for community service and promoting healthy, active lifestyles