• Information Specialist III - Auditor's Office

    St. Louis County of Minnesota (Duluth, MN)


    ### Job Duties

    Kind of Work

     

    The Information Specialist III position in the Auditor’s Tax Division is a public facing position located in the Duluth Courthouse office. The primary focus of this position is to provide excellent customer service and positive experiences to the citizens of St. Louis County and the public via phone, email and in person.

    Some responsibilities of the Information Specialist III in the Auditor’s Tax Division include:

    Answering phone calls and in person questions regarding the status of the property taxes: this includes explaining late fees, penalties, delinquent tax status, payment plans and tax forfeiture.

     

    Processing deeds, mortgages and other land title related documents in both paper and electronic recording form.

     

    Researching the recorded documents to maintain accurate owner/taxpayer information.

     

    Updating taxpayer addresses and escrow account information from the department’s email and mailed in requests.

     

    Performing work as dictated by statute/MN Department of Revenue requirements such as processing tax payments received by mail, sending tax statements/letters for the entire county.

     

    St. Louis County does not participate in E-Verify. All employees must be continuously authorized to work in the United States, for St. Louis County, on a full-time basis. St. Louis County does not provide sponsorship for employment visas.

    Distinguishing Features of Work

    An employee in this class performs specialized information processing and customer service functions that require experienced judgment to analyze and resolve operational issues and respond appropriately to service demands of the work unit. Duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers; and extracting, analyzing and interpreting information from various sources to process records, reports, correspondence, data bases, etc., in accordance with standard procedures requiring the employee to exercise experienced judgment in problem solving and adapting procedures to address work situations. The work is performed under the direction of assigned supervisory staff.

     

    ### Minimum Education Required

    No education requirements for this position.

     

    ### Minimum Experience Required

    Selection Process

    MINIMUM QUALIFICATIONS (Pass/Fail):

    Five (5) years full-time paid verifiable clerical experience; OR an equivalent combination of education and/or experience as determined by the Director of Human Resources.

     

    Demonstrated ability to operate personal computer-based systems.

     

    Proficiency, as defined by the Civil Service Commission, in operating word processing software.

     

    Ability to type from clear copy at a rate of 40 w.p.m./net.

     

    ### Shift

    Other

     

    ### Number of Openings

    1

    ### Compensation

    $23.74 - $28.44 / Hourly

     

    ### Postal Code

    55806

     

    ### Place of Work

     

    On-site

     

    ### Requisition ID

     

    4951

     

    ### Job Type

     

    Full Time

    ### Job Benefits

    Learn more about our health benefits at: https://www.stlouiscountymn.gov/departments-a-z/human-resources/benefits

    ### Application Link

    https://www.governmentjobs.com/careers/stlouismn