• (PT) Call Center Associate

    Atlantic Cape Community College (Atlantic City, NJ)


    (PT) Call Center Associate

     

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    (PT) Call Center Associate

     

    Salary

     

    $18.00 Hourly

     

    Location

     

    Mays Landing Campus, NJ

     

    Job Type

     

    Part-Time

     

    Job Number

     

    202200401

     

    Division

     

    Student Affairs and Enrollment Management

     

    Department

     

    Enrollment Services

     

    Opening Date

     

    01/08/2026

     

    Closing Date

     

    Continuous

     

    + Description

    + Benefits

    Description

    Reports to the Director of One Stop Enrollment & Recruitment. Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful enrollment into college programs.

     

    Examples of Duties

     

    + Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requests

    + Serves potential and current students with the enrollment process by providing text messaging, email, and phone support

    + Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems

    + Provides student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc)

    + Assists students in scheduling virtual academic advising appointments if requested.

    + Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded

    + Responds to requests and refers students to institutional resources

    + Provides support in scanning and linking of all incoming student records

    + Assists with arrangements for outreaching and Recruitment to attend internal/external events

    + Assists with the preparation, setup, and coordination of events

    + Performs general office duties

    + Provides support as needed with logging unofficial transcript

    + Performs related duties as assigned.

    Typical Qualifications

    + High School Diploma or GED Associate’s Degree Preferred

    + 2 years of customer service experience

    + Excellent customer service skills

    + Computer skills to include Microsoft Office products

    + Ability to work independently and make sound decisions

    + Excellent ability to communicate written and oral form

    + Strong interpersonal, organizational and communication skills

    + Superb customer service skills

    + Availability to work day, evening or weekend hours as required.

     

    Supplemental Information

    Terms of Employment:

    + This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location.

    + This is a part time position requiring up to 26 hours per week.

     

    Paid sick leave in accordance with NJ Sick Leave Law

     

    Defined Contribution Retirement Program (DCRP) (https://www.nj.gov/treasury/pensions/pension-active-dcrp.shtml)

     

    Eligible part-time employees will be enrolled into the DCRP (Defined Contribution Retirement Plan) pension (https://www.nj.gov/treasury/pensions/pension-active-dcrp.shtml) . Employees contribute 5% of their base salary and the college contributes 3% of base salary. Investment options are managed through Prudential Retirement. Life insurance benefits through DCRP are payable to the beneficiary at 1.5X the member's salary.

     

    Employer

     

    Atlantic Cape Community College

     

    Address

     

    5100 Black Horse Pike Mays Landing, New Jersey, 08330

     

    Phone

     

    6093435611 6093435611

     

    Website

     

    http://www.atlanticcape.edu/

     

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