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Description

Work Location: 700 Sylvan Ave Englewood Cliffs NJ USA

Work Schedule: Onsite

Assignment Length: 6 months

Education and Years of Experience:

1 College Grads

21~3 Years applicable experience

Top Skills:

Claims Management / Customer Care / Legal

Position:

The primary objective of the Claims Management Specialist is to support Product Safety/Product Liability Department with operational activities including Direct Claim handling customer contact admin support and overall claims management. The goal of the Claims Operations Specialist is to support the Product Safety Team by handling Claims with professionalism care and urgency making sure claims are reported and being handled in a timely manner. To achieve the highest performance the person in this position is expected to maintain effective and timely communication with key customers claims adjusters stakeholders and leaders within the department team and cross-department where applicable.

Responsibilities:

Collaborate with team members in the Product Safety department PL Insurance Carrier outside law firm and 3rd Party administrators.

Generate daily/weekly/monthly reports with analysis and recommendations

Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics

Ensure that all projects have required documentation as they move through the project tollgates

Communicate to Product Liability leadership on project status and escalation/decision points

Works cross functionally with HQ teams in Korea occasional evening conference call and SEA operations to manage all possible risks.

Pending Claim Management KPI TAT Management - Claim registration to closure

Product Verification

Liability Assessment by reviewing diagnosis results

Reporting on high-profile claims to the leadership

Qualifications:

3-5 years of hands-on claims management customer care experience

Expertise in MS Excel and PPT

Proven capability to analyze data and develop a course of action

Proven ability to prioritize and manage multiple projects meet deadlines and drive to resolution

Process procedure strategic planning and project development experience

Experience working with and influencing cross-functional teams.

Experience working within the insurance and/or home appliance industry a plus

Experience with product development or testing a plus

Experience working in a complex and wide organization and department

Claims Adjuster License a plus

Takes project ownership and possess leadership qualities with an entrepreneurial approach

Skills:

Analyze make judgments decisions and recommendations for ongoing and new projects or tasks

Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data

Communicate professionally both verbally and through written correspondence

Explain reports and analysis to all levels of the organization

Ability to think analytically and deep attention to detail

Project management skills advantageous

Numbers and processes oriented analytical skills

Initiative and can do attitude Ownership with Initiative

Sense of urgency Flexible self-motivated self-organized self-directed and results-oriented

Customer service focus with excellent relationship management skills

Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders

Demonstrated ability to interact with peers supervisors managers and se nior management

Team oriented but able to work independently and manage multiple tasks

Able to perform complex quantitative analysis Advanced Excel skills to flag risk and report in timely manner

Capability of storytelling visually and speaking to small groups 5-10 people

Top 3 must-have skills/requirements:

1. 3-5 years of hands-on claims management experience

2. Excellent written/oral communication customer care skills.

3. Perform quantitative analysis with advanced skill with Excel and PPT

Education:

Bachelors Degree or equivalent experience

Additional Skills & Qualifications

Notes from Intake Call:

Claims management for product safety and personal injury claims

50-60 claims at a time

Claims processing

Documentation

2 rounds of virtual interviews

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Englewood Cliffs, NJ.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Englewood Cliffs,NJ.

Application Deadline

This position is anticipated to close on Jan 10, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.