• GCP CES Lead Engineer

    TEKsystems (Hanover, MD)


    Description

    Req Description

    As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.

     

    We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.

     

    At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

     

    We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for a CcaaS Lead Engineer to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward.

     

    Let’s partner. Together, we can accomplish amazing things.

    Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:

    Key Responsibilities

    - Have understanding and knowledge of the Google CcaaS environment

     

    - Able to define scalable and modular frameworks for conversationa AI and IVR routing logic

     

    -Build and configure UJET/Google CcaaS Agents, intents and fulfillment logic

     

    - Develop custom scripts, APIs and middleware to connect Dialogflow/Google CcaaS with different IVR systems (CISCO, Genesys, etc)

     

    - Implement call flows, voice prompts and routing strategies within CcaaS platforms

     

    - Implement campaigns using CcaaS channels voice, sms

     

    -Conduct end-to-end testing of voice interactions and call routing

     

    -Monitor performance and continuously optimize latency, accuracy and user experience

     

    - Troubleshoot and resolve integration issues across platforms

    Qualifications

    Education: Bachelor's Degree or equivalent experience in a related field.

     

    Experience: 7+ years of experience with inContact or similar contact center systems.

     

    Skills: Strong analytical skills, excellent communication abilities, and a customer-focused mindset.

     

    Expert level experience with CCaaS and Contact Center.

     

    Preferred Qualtifications

     

    - Proven experience with Cisco IVR (CVP, UCCE, or similar) and Google Dialogflow (CX or ES).

     

    - Familirity using Agent Adapters

    - Familirity with Agen Desktop integrations into UI

    - Strong understanding of CCaaS platforms (e.g., Genesys Cloud, Five9, NICE CXone, etc.).

     

    - Familirity with the use of CCAIP SDK (web and mobile)

     

    - Familiarity with telephony protocols (SIP, RTP) and call flow design.

     

    • A posting close date added to the description:

     

    The expected posting close date is 12/29/25.

     

    Skills

     

    Architecture, Cloud, google cloud, Design, Solution architecture, Development, Enterprise architecture, Professional services, artificial intelligence, machine learning, Gcp, Artificial intelligence software, Agile, Automation, Devops, Data, Communication and leadership skills

     

    Top Skills Details

     

    Architecture,Cloud,google cloud,Design,Solution architecture,Development,Enterprise architecture,Professional services,artificial intelligence,machine learning,Gcp,Artificial intelligence software

     

    Additional Skills & Qualifications

     

    Additional Attributes

     

    - Tech Savvy: Ability to quickly learn and adapt to new technologies.

     

    - Problem Solver: Strong problem-solving skills and the ability to think critically.

     

    - Team Player: Collaborative attitude and the ability to work well with cross-functional teams.

     

    - Customer Focused: Dedicated to providing excellent customer service and improving customer satisfaction

    Google Cloud Professional Machine Learning Engineer

    • Google Cloud Professional Data Engineer

    Experience Level

    Expert Level

     

    Job Type & Location

     

    This is a Permanent position based out of Hanover, MD.

    Pay and Benefits

    The pay range for this position is $133100.00 - $199700.00/yr.

     

    We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Jan 16, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.