• Customer Service Representative

    TEKsystems (Charlotte, NC)


    Description

    Fully Remote Customer Service Position

    This Customer Service Representative position is unique compared to traditional call center roles. It is highly relationship‑driven and does not rely on scripts. In this role, you will work closely with clients and may interact with the same partners multiple times per week. The ideal candidate delivers a premium, white‑glove service experience rooted in problem solving, ownership, and proactive communication.

    Responsibilities

    Customer Support & Relationship Management

     

    Provide white‑glove customer service to Husqvarna dealers, distributors, national accounts, and internal partners.

     

    Serve as a trusted point of contact for recurring dealer interactions, building strong ongoing relationships.

     

    Respond to customer inquiries via phone, email, chat, and CRM‑generated cases.

     

    Order & Product Support

     

    Look up and research parts in the Husqvarna system to resolve customer questions.

     

    Address pricing inquiries and provide accurate information to customers.

     

    Respond to technical questions from internal and external stakeholders.

     

    Case Management

     

    Maintain active login status and process assigned cases across phone, chat, email, CRM, Web Warranty, and written correspondence within established departmental metrics.

     

    Document case details, actions taken, and resolutions thoroughly in the CRM system.

     

    Communicate escalations clearly and promptly to the Customer Care Leadership Team to ensure timely resolution.

     

    Report discrepancies related to parts, pricing, Illustrated Parts Lists (IPLs), or manuals through established internal procedures.

     

    Job Type & Location

     

    This is a Contract position based out of Charlotte, NC.

    Pay and Benefits

    The pay range for this position is $29.88 - $29.88/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully remote position.

     

    Application Deadline

     

    This position is anticipated to close on Jan 16, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.