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Description

Skills: okta, gsuite, macos, jamf, customer service, google suite, gmail, windows, imaging, Technical support, IT Support.

Must have Apple Mac IT support experience--Mac only onsite, but company wide remote support will have just shy of 900

PC users. Onsite team uses softphones so headsets only. Mobile devices are used for 2FA and to receive forwarded calls.

o G-Suite, Zoom, Okta, Jamf/Kandji, Slack, Jira, others? - G-Suite, Zoom, Okta, Jamf and Slack are must haves.

Experience supporting a sales organization is preferred. Experience with inventory management and managing user lifecycle flows is also a must have.

Be our internal IT ‘go-to’ for help desk and desktop support spanning - hardware/software and network troubleshooting

Basic knowledge in server computing, networking, phone setup/support, and business applications

Take ownership of new hire onboarding, from creating accounts to handing over the equipment

Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions

Develop and enforce security best-practices

Coordinate with external vendors to get equipment serviced

Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate

Experience:

Excellent customer service skills

macOS, iOS, and Windows troubleshooting skills

Experience supporting Zoom and Zoom Rooms

Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers

Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling

Familiarity with creation and updating Help Desk runbooks

Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user

Can coordinate and run AV events

Proactively manages IT inventory of laptops, accessories, and software licenses

Experienced with user management in Jamf, Okta, Google, Active Directory, BetterCloud, and other SaaS apps

Nice to Have:

Apple Certified Support Professional

Okta Certified Professional

Jamf Certified Tech

Jira Administrator Certification

Jira Service Desk Administrator Certification

Skills

okta, gsuite, macos, jamf, customer service, google suite, gmail, windows, imaging, Technical support, Support

Top Skills Details

okta,gsuite,macos,jamf,customer service,google suite,gmail,windows,imaging,Technical support

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Irvine, CA.

Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Irvine,CA.

Application Deadline

This position is anticipated to close on Jan 16, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.