• Senior Product Associate

    JPMorgan Chase (Wilmington, DE)


    The Senior Product Associate supports the development and optimization of digital card acquisition and onboarding initiatives for the Partner Card portfolio. This role is part of the Cobrand Cards organization within Chase's Consumer & Community Banking group. The Senior Product Associate will focus on supporting the delivery of acquisition and onboarding solutions to enhance customer experiences.

     

    As a Senior Product Associate on the Cobrand Acquisitions and Onboarding team, you will collaborate with internal and external partners to deliver innovative acquisition capabilities and streamlined user experiences to grow the business.

    Job responsibilities

    + Deliver and support acquisition and onboarding initiatives for our Cobrand portfolio.

    + Collaborate with cross-functional teams to deliver projects that support partner objectives and improve customer experiences

    + Analyze market trends, competitor offerings, and customer insights to inform product strategy and identify opportunities

    + Contribute to the evaluation and improvement of digital user journeys, focusing on reducing friction and streamlining processes.

    + Prepare and present strategic recommendations and project updates to senior leadership and partner stakeholders.

    + Effectively communicate technical concepts, requirements, and findings to both technical and non-technical stakeholders.

    Required qualifications, capabilities, and skills

    + 2-3 years in financial services, preferably within the credit card industry

    + 2-3 years supporting product initiatives that leverage data-driven insights; experience using analysis and reporting tools to inform product decisions

    + Experience working in Agile teams or projects, including creating epics and stories in Jira to capture and communicate business and technical requirements.

    + Strong verbal and written communication skills; able to present technical information clearly.

    Preferred qualifications, capabilities, and skills

    + Experience in credit card acquisitions and onboarding; specifically for Cobrand partnerships

    + Strong communicator, able to bridge gaps between technical and business teams

    + Collaborative, willing to support team goals and contribute to cross-functional projects

    + Experience with JIRA or similar project management tools; proficiency in Excel; familiarity with PowerPoint and Visio a plus.

     

    Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

     

    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

     

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

     

    Equal Opportunity Employer/Disability/Veterans