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Customer Svc Rep 1 Manual Spexs

• Georgia - Rockdale - Conyers (https://ga.referrals.selectminds.com/jobs/75381/other-jobs-matching/location-only)

New

• (https://ga.referrals.selectminds.com/landingpages/administrative-operations-support-opportunities-at-team-georgia-16)

Administrative & Operations Support

•

Driver Services, Georgia Department of - DDS

•   

1 day ago Post Date

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Cust Service Rep 1 Manual Spexs

Duties and Responsibilities (REQUIRED):

Under general supervision, the Customer Service Agent I receive inquiries, primarily by phone, to resolve complicated issues impacting a driving record or other DDS database records. This position is on the Manual SPEXS Help Desk (formerly Tier 2) who processes the SPEXS duplicates for Georgia and other State to State jurisdictions and also supports our DDS Contact Center by conducting record maintenance. This escalation Help desk services the more complex phone calls, faxes and email inquiries such as habitual violators, safety responsibility, complex reinstatements and hearing requests along with other complex research inquiries and microfilm requests.

The incumbent must have the ability to make accurate decisions to assist internal and external customers in a timely and precise manner primarily by telephone on a daily basis. This position’s work schedule is Monday through Friday 8am – 4:30pm but does require flexibility. In addition to phone calls, this position also services electronic inquiries which require a 24-48-hour response time. This position requires a full understanding of the agency suspension rules, business rules and excellent communication skills to interact with the general public, courts, law enforcement, CSC’s, other DDS departments, other state agencies in and outside of Georgia. This position is located in Conyers, Georgia

Competencies Needed:

Demonstrated competencies needed to successfully perform this job include:

• Must have ability to gather, organize, and maintain information, determine its importance, and to provide accurate information in a timely manner.

• Must have excellent oral communication skills.

• Must have neat, legible handwriting and have the ability to communicate effectively.

• Must be able to a handle high-volume of transactions in a sedentary job with professional telephone techniques.

• Must have an attendance record of dependability and reliability.

• Must display a high level of effort and commitment toward performing work and demonstrate responsible behavior.

• Must know and be able to use email as a communication vehicle.

• Must have a good knowledge and be proficient with the DDS database and the ability to navigate between databases for information.

Must have experience using the basic Microsoft Office tools including Outlook.

Minimum Qualifications:

• High school diploma/GED and one (1) year of experience communicating and providing information and/or complaint and problem resolution in a customer service setting.

Preferred Qualifications:

• Two (2) years of customer experience handling calls from a high-volume call center, Customer Service Center or customer service department identifying and resolving customer problems.

AND

• Two (2) years direct contact with Georgia Courts related to driver license activities and problem resolution.

OR

• Prior knowledge of State and Federal Driver’s License Regulations

Total Compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

• Competitive Compensation

• Performance Recognition

• Retirement and Pension Benefits

• Flexible Benefits

• Healthcare Benefits

• Paid Holidays and Time Off

• Employee Assistance Program (EAP)

• Employee Discount Program

• Opportunities for Career Development and Advancement

• Flexible work and Telework schedules (available for select jobs)

• Engaging and Diverse Work Environments

For more information on benefits, please visit

Benefits Overview | Team Georgia for State of Georgia Employees (https://team.georgia.gov/benefits-overview)

Eligible applicants may apply on

Team Georgia Careers - Jobs (https://careers.georgia.gov/)

Please Read:

+ Due to the high volume of applications, we are unable to provide individual status updates by phone or email.

+ All qualified applicants will be considered; however, not all will be selected for an interview.

+ Candidates chosen to move forward will be contacted directly by the hiring agency.

+ Applicants who are not selected will receive notification.

+ Please note that this posting may close at any time before the listed closing date once a suitable applicant pool has been identified.

+ Be sure to complete the entire application. An attached résumé does not replace a fully completed work experience section.

+ All candidates are subject to background to include (motor vehicle, credit, and criminal history checks).

NOTE: Information in this announcement is subject to change.

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Additional Information

+ Agency Logo:

+ Requisition ID: ADM0J8A

+ Number of Openings: 1

+ Advertised Salary: 30,700.42-38.897.56

+ Shift: Day Job

+ Posting End Date: Jan 16, 2026