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Manager, Data Analytics

LU Service Corp.

Joplin, MO, US, 64804Gloucester, VA, US, 23061Gold Canyon, AZ, US, 85118Marshall, MO, US, 65340St-Damase, Quebec, CA, G0J 2J0Mountain Lake, MN, US, 56159Joplin, MO, US, 64801Lynch Station, VA, US, 24571Granby, MO, US, 64844Concord, NH, US, 03301Sea Cliff, NY, US, 11579-1926Hollister, MO, US, 65672Ash Grove, MO, US, 65604Gainesville, GA, US, 30501Red Deer, AB, CA, T4G 0K1Ste. Catherine, Quebec, CA, J5C 1L9Girard, IL, US, 62640Fall River, MA, US, 02721Taft, CA, US, 93268Humansville, MO, US, 65674Saint John, New Brunswick, CA, E2K 2Y6Riviere-du-Loup, Quebec, CA, G5R 5B7Noel, MO, US, 64854Republic, MO, US, 65738Bolivar, MO, US, 65613Oakville, ON, CA, L6J 2X1Rio Rico, AZ, US, 85648Merrick, NY, US, 11566Vandalia, IL, US, 62471Bolivar, MO, US, 65613Butler, MO, US, 64730-0209Harrisburg, IL, US, 62946Hewlett, NY, US, 11557Tyler, TX, US, 75703Paw Paw, IL, US, 61353Malden, MO, US, 63863Clinton, MO, US, 64735Hannibal, MO, US, 63401Branson, MO, US, 65616Ste. Brigitte des Saults, Quebec, CA, J0C 1E0Blackstone, MA, US, 01504-2215Ashland, KY, US, 41101Caribou, ME, US, 04736Columbus, KS, US, 66725Westover, MD, US, 21871Salem, NH, US, 03079Greenfield, MO, US, 65661Baxter Springs, KS, US, 66713Neosho, MO, US, 64850Goodyear, AZ, US, 85338Herbert, SK, CA, S0H 2A0Dorchester, WI, US, 54225Maryville, MO, US, 64468Sierra Vista, AZ, US, 85635Metropolis, IL, US, 62960Caruthersville, MO, US, 63830-1133Baxter Springs, KS, US, 66713Chillicothe, MO, US, 64601Sedalia, MO, US, 65301Hawkins, TX, US, 75765Fall River, MA, US, 02724Elk Mound, WI, US, 54739Aurora, MO, US, 65605St. Hyacinthe, Quebec, CA, J2S 5N8Sikeston, MO, US, 63801St. Leon, MB, CA, R0G 2E0Galesburg, KS, US, 66740Columbus, OH, US, 43004Deerfield, MI, US, 48445Newburgh, NY, US, 12550Anderson, MO, US, 64851Seneca, MO, US, 64865Billings, MO, US, 65610Saint-Gédéon, Quebec, CA, G0W 2P0Charlestown, NH, US, 03603Massena, NY, US, 13662Keokuk, IA, US, 52632Donnacona, Quebec, CA, G3M 1B5Nashua, NH, US, 03060Cornwall, ON, CA, K6H 5R6Fall River, MA, US, 02720Hayhurst, TX, US, 79770Reeds, MO, US, 65737Ozark, MO, US, 65721Rice Lake, WI, US, 54868Pine Bluff, AR, US, 71601Laforce, Quebec, CA, J0Z 2J0Quincy, OH, US, 43343Keene, NH, US, 03431Asbury, MO, US, 64832Londonderry, NH, US, 03053Commerce, OK, US, 74339Tilton, NH, US, 03276Ozark, MO, US, 65721Tyrone, PA, US, 16686Joplin, MO, US, 64801Moncton, New Brunswick, CA, E1E 3R8Sanger, CA, US, 93657-0397Stockton, MO, US, 65785Pierce City, MO, US, 65723Litchfield Park, AZ, US, 85340Apple Valley, CA, US, 92308BM, HM 07Jackson, MO, US, 63755-0268Downey, CA, US, 90241St. Raphael, Quebec, CA, G0R 4C0Fredericton, New Brunswick, CA, E3B 7G5Tahoe Vista, CA, US, 96148Fall River, MA, US, 02721Concord, NH, US, 03301Concord, NH, US, 03301Platte City, MO, US, 64079Columbus, GA, US, 31901Princess Anne, MD, US, 21853Bryson, TX, US, 76427Gold Canyon, AZ, US, 85118Sheridan, IL, US, 60551Mayer, AZ, US, 86333Massena, NY, US, 13662Surprise, AZ, US, 85387LaRussell, MO, US, 64862Tinker, New Brunswick, CA, E7H 5A8Nixa, MO, US, 65714-7969Minonk, IL, US, 61760Manchester, NH, US, 03101Webb City, MO, US, 64870Salem, NH, US, 03079Londonderry, NH, US, 03053South Lake Tahoe, CA, US, 96150Oakville, ON, CA, L6J 2X1Kirksville, MO, US, 63501Ogdensburg, NY, US, 13669Lockwood, MO, US, 65682Windsor Locks, CT, US, 06096-2335Asbury, MO, US, 64832Joplin, MO, US, 64801Gravette, AR, US, 72736Sardinia, OH, US, 45171Alma Center, WI, US, 54611Buffalo, MO, US, 65622Goodyear, AZ, US, 85395Strafford, MO, US, 65757Hooksett, NH, US, 03010White Hall, AR, US, 71602Mont-Laurier, Quebec, CA, J9L 2A2Ozark, MO, US, 65721Willard, MO, US, 65781Cochrane, ON, CA, P0L 1C0Pine Bluff, AR, US, 71601Riverton, KS, US, 66770Joplin, MO, US, 64804Carefree, AZ, US, 85377Henrietta, MO, US, 64036Lebanon, NH, US, 03766-2637Forsyth, MO, US, 65653Nevada, MO, US, 64772Rawdon, Quebec, CA, J0K 1S0

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The Manager of Data Analytics will manage a team of Data Analysts to support operational oversight and strategic initiatives related to Liberty’s Customer Service and Strategy. This role will oversee all aspects in the data lifecycle, including data cleansing, transformation, data loading into various data repositories for analysis, reporting and facilitate decision making. Responsibilities include project management the execution of Liberty’s Customer Excellence Framework. This role integrates advanced data analytics to support Liberty’s Contact Center, Billing and Revenue Operations and Programs to optimize efficiency and ensure regulatory compliance. The manager works with members of a cross-functional team, conducts benchmarking and collaborates with internal and external stakeholders to deliver customer-centric, and cost-effective utility services.

Accountabilities

+ Design, develop and implement data governance frameworks for Customer Service operations.

+ Ensure data quality, consistency, and security across systems. Streamline and automate data gathering, data cleansing, and data prep processes Prioritize work assignments and ensure timely and accurate completion of tasks.

+ Lead and mentor Data and Benchmark Analysts using various intelligent automation utilities

+ Understand and interpret data formulas, and calculations and troubleshooting of variances.

+ Collaborate enterprise wide to ensure KPIs, risk indicators and operational strategies are met.

+ Provides data-driven updates to leadership regarding customer service results, and recommendations.

+ Work with internal stakeholders and consultants to develop an enhanced risk model for assessing improvement initiatives, as well as project planning and prioritization

+ Assist the Director in developing and managing the assigned budget and resourcing, including forecasting and controlling cost.

+ Identify opportunities to improve Customer Service Delivery, implement industry best practices, and KPI’s.

Education and Experience

+ Bachelor’s degree in Business, Operations, or a related field (or equivalent experience).

+ 5+years of experience in a large-scale utility, or regulated industry or customer service environment in an IT related role.

+ 3+years management experience.

+ Understanding of IT Architecture (SAP is an asset).

What We Offer

As a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:

+ Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one

+ Annual bonus and merit increase eligibility

+ Life insurance, and short-term & long-term disability

+ Employee Stock Purchase Program

+ Free Employee Assistance Program & Headspace account

+ 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days

+ Tuition reimbursement, professional development opportunities, & reimbursement for certification costs

+ Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.