• Customer Order Management Representative

    System One (Nashville, TN)


    Customer Order Management Representative

     

    Pay Rate: $24 per hour

     

    Work Arrangement: Hybrid

     

    Schedule: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM

    Position Overview

    The Customer Order Management Representative serves as the primary point of contact for assigned customer accounts, managing the full order lifecycle from entry to fulfillment. This role focuses on customer service and order management within a supply chain environment and is not a call center position. The ideal candidate is communicative, detail-oriented, and comfortable working closely with customers and internal teams.

    Key Skills

    + Strong communication skills

    + Supply chain experience

    + Familiarity with Microsoft Excel

    Responsibilities

    + Act as the single point of contact for assigned customer accounts

    + Manage the complete order lifecycle, including customer setup, order entry and modification, escalations, and logistics coordination

    + Ensure orders are processed and shipped according to agreed deadlines

    + Communicate regularly with customers, distribution centers, manufacturing plants, and cross-functional teams

    + Provide accurate documentation and ongoing status updates to customers

    + Resolve complex customer inquiries through research and deep understanding of internal systems and processes

    + Escalate issues as needed, ensuring complete documentation throughout the process

    + Maintain accurate records of all internal and external interactions in the appropriate systems

    + Ensure compliance with export policies and required shipping documentation

    + Act as liaison between customers and manufacturing or aftermarket teams for quality-related issues

    + Submit material or process non-conformance claims through the Quality Management System

    + Prepare and distribute standard and customized reports for internal teams and customers

    + Support customer visits at the local facility as needed

    + Understand and follow customer order management policies, procedures, and performance metrics

    + Support departmental goals and participate in continuous improvement initiatives

    + Participate in or lead process improvement projects

    Qualifications

    + Minimum of 1 year of relevant experience in customer service, customer support, or customer order management

    + Basic understanding of supply chain operations

    + Experience with SOX compliance, credits, and debits

    + Knowledge of quality management systems preferred

    + Strong organizational and problem-solving skills

     

    Ref: #193-Precision Oakridge

     

    System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

     

    System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.