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Role: Infra Technical Specialist- Microsoft Dynamics 365

Job Summary

The Infra Dev Expert role is pivotal in ensuring the seamless integration and configuration of RTE within Microsoft Dynamics 365 CRM. With a hybrid work model the expert will leverage their extensive experience to enhance system functionalities driving efficiency and innovation. This position requires a deep understanding of CRM systems and a commitment to optimizing business processes.

Responsibilities

+ Lead the configuration and integration of RTE within Microsoft Dynamics 365 CRM to ensure optimal system performance

+ Oversee the development and implementation of CRM solutions that align with business objectives

+ Provide technical expertise in troubleshooting and resolving CRM-related issues to minimize downtime

+ Collaborate with cross-functional teams to gather requirements and design effective CRM workflows

+ Ensure the security and compliance of CRM systems by implementing best practices and protocols

+ Monitor system performance and make necessary adjustments to improve efficiency and user experience

+ Develop and maintain documentation for CRM processes and configurations to support ongoing operations

+ Train and mentor junior team members to enhance their technical skills and understanding of CRM systems

+ Evaluate new technologies and tools to recommend enhancements to existing CRM infrastructure

+ Facilitate communication between stakeholders to ensure alignment on CRM strategies and objectives

+ Implement data migration strategies to ensure seamless transition and integration within CRM systems

+ Conduct regular audits of CRM systems to identify areas for improvement and implement corrective actions

+ Support the companys mission by driving CRM innovations that enhance customer engagement and satisfaction

Qualifications

+ Extensive experience in RTE configuration within Microsoft Dynamics 365 CRM is required

+ Strong analytical skills to assess system performance and identify improvement opportunities

+ Excellent communication skills to effectively collaborate with stakeholders and team members

+ Proven ability to lead complex CRM projects from inception to completion

+ Familiarity with hybrid work environments and ability to adapt to changing work models

+ Commitment to staying updated with the latest CRM technologies and industry trends

+ Ability to work independently and as part of a team to achieve project goals

+ Strong problem-solving skills to address technical challenges and optimize CRM functionalities.

Salary and Other Compensation:

Applications will be accepted until 1/09/2026

_*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_

The annual salary for this position is between $140,000- $155,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.