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Client Relationship Manager (CRM)

Level: Associate Director

**About the Role –** We are seeking an experienced Client Relationship Manager (CRM) to join our team, focused on driving growth. This role is ideal for someone responsible for overall relationship management of accounts over $30Mn portfolio. Building strong client relationships, ensuring satisfaction by acting as the main point of contact, resolving issues, understanding needs, and identifying new opportunities to boost loyalty and footprints across the portfolio.

In this role, you will:

• **Relationship building:** Cultivate strong, long-term relationships with key clients through regular communication and regular connect by being onsite at least 3 days a week. Responsible for the overall P&L of the allocated portfolio of accounts.

• **Engagement Governance:** Ensure that the delivery teams are carrying out regular MBR/QBR and actions are being tracked. Understand client feedback and ensure that the feedbacks are incorporated in the engagements by delivery teams

• **Align with customer strategies:** Build strong rapport with the customer stakeholders and understand their strategies and key investment areas. Create account plans to align with the customer priorities

+ **Contract management:** Ensure all SoW/PO are properly followed up for signatures. Become single point of contact for all contractual & commercial discussions with the customer stakeholders.

Certifications Required

+ Understanding of latest Technology Domains and GenAI/ML will be added advantage.

• No mandatory certifications

Other Skills and Experience

• Strong experience of working in Technology sector with over $30 Mn budget

• 10+ Years of experience in Customer Management roles

• Graduate/Post Graduate Qualification

• Strong track record of managing programs and portfolio

• Demonstrated portfolio growth with improved profitability

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The annual salary for this position is between $140,000 - $160,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance

+ Paid holidays plus Paid Time Off

+ 401(k) plan and contributions

+ Long-term/Short-term Disability

+ Paid Parental Leave

+ Employee Stock Purchase Plan

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

While our system allows application in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

+ Cognizant is a global community with more than 300,000 associates around the world.

+ We don’t just dream of a better way – we make it happen.

+ We look after our people, clients, company, communities and climate by doing what’s right.

+ We cultivate an innovative environment where you can build the career path that’s right for you.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.