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Role: Unified Communications (UC) administrator

Job Summary

We are looking for a UC Engineer to manage, maintain, and optimize our enterprise Unified Communications and Collaboration platforms. This role involves day-to-day administration, troubleshooting, and implementation of voice, video, and meeting room solutions. You will work closely with other network teams to ensure reliable and secure UC services for our global workforce.

Key Responsibilities

+ Administer UC platforms such as **ZOOM, Microsoft Teams** , **Cisco UC** , or similar.

+ Manage **voice services** : dial plans, number assignments, call routing, PSTN connectivity, and SBC configurations.

+ Configure and maintain **meeting rooms** (Teams Rooms, Zoom Rooms), endpoints, and peripherals.

+ Monitor UC systems for performance, capacity, and availability; respond to alerts and incidents.

+ Execute UC deployments and migrations.

+ Provision users, licenses, and policies; automate workflows where possible.

+ Troubleshoot voice/video issues (QoS, jitter, packet loss, one-way audio).

+ Provide Tier 2/3 support for UC-related incidents and service requests.

• Integrate UC platforms with **identity systems** (Azure AD, Okta) and enforce MFA/Conditional Access.

• Ensure compliance with **E911** , call recording, and retention policies.

• Apply security best practices for UC tenants, admin roles, and access controls.

• Resolve conflicts, remove blockers, and ensure smooth day-to-day operations.

• Monitor team performance and ensure delivery of projects and tasks on time.

• Maintain accurate documentation: call flows, configuration guides, and operational runbooks.

• Follow ITIL processes for incident, change, and problem management.

• Participate in UC lifecycle planning and contribute to platform upgrades.

Required Qualifications

+ 8+ years experience in UC administration and support.

+ Hands-on experience with:

+ Microsoft Teams Voice (Direct Routing, Operator Connect) or Zoom Phone

+ SBCs (AudioCodes, Ribbon, Cisco) and SIP trunking

+ Meeting room systems and AV hardware

+ Strong troubleshooting skills for voice/video quality issues (QoS, DSCP, MOS).

+ Familiarity with network fundamentals (firewalls, NAT, STUN/TURN/ICE).

+ Experience with identity integration (Azure AD, Okta) and security policies.

+ Knowledge of ServiceNow ITSM or similar ticketing systems.

Salary and Other Compensation:

Applications will be accepted until 1/13/2026

_*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_

The annual salary for this position is between $91,000- $105,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.