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The Medical Assistant supports physicians and clinical staff in a pain management setting by providing high-quality patient care, assisting with procedures, and ensuring efficient clinical operations. This role requires strong clinical skills, attention to detail, and a compassionate approach to patients experiencing chronic pain.

Duties/Responsibilities

+ **Clinical Support**

+ Prepare patients for examinations, procedures, and injections (e.g., epidural steroid injections, trigger point injections)

+ Obtain and document vital signs, pain scores, medical histories, and medication lists

+ Assist providers during in-office pain management procedures

+ Perform injections, EKGs, phlebotomy, and wound care as permitted by scope of practice

+ Set up and clean procedure rooms following infection control standards

+ Sterilize instruments and maintain clinical supplies

+ **Medication & Compliance**

+ Review and reconcile medications, including controlled substances

+ Assist with urine drug screens and chain-of-custody documentation

+ Support compliance with pain management protocols and regulatory requirements

+ Educate patients on treatment plans, post-procedure care, and medication instructions

+ **Administrative & Documentation**

+ Accurately document patient interactions and procedures in the EHR

+ Assist with prior authorizations, referrals, and procedure scheduling

+ Coordinate follow-up appointments and diagnostic testing

+ Maintain accurate and confidential patient records in compliance with HIPAA

+ **Patient Care & Communication**

+ Provide compassionate, respectful care to patients experiencing chronic pain

+ Address patient questions and concerns professionally and empathetically

+ Serve as a liaison between patients, providers, and care teams

* Education: High school diploma or equivalent required; medical office or billing coursework preferred.

* Experience: Minimum of one year of experience in a medical office setting, preferably in pain management, orthopedics, or physical medicine.

* Skills and Abilities:

* Excellent communication and interpersonal skills.

* Strong attention to detail and accuracy.

* Proficiency in electronic medical records (EMR) and Microsoft Office applications.

* Ability to multitask and manage competing priorities in a busy clinical environment.

* Compassionate and professional demeanor when interacting with patients in pain.

* Working knowledge of medical terminology, insurance processes, and HIPAA compliance.