• IT Support / Helpdesk Support

    EPS Corporation (Primera, TX)


    IT SUPPORT / HELPDESK SUPPORT - (772)

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    Job Title

    IT SUPPORT / HELPDESK SUPPORT

    Location

     

    South Carolina - SC US (Primary)

     

    Job Type

     

    Full-time

    Education

    Certification

     

    Career Level

    Experienced (Non-Manager)

    Category

     

    Information Technology

    Job Description

    Help Desk and Audio Visual VTE Support

     

    EPS Corporation is seeking aHelp Desk and Audio-Visual VTC Supportspecialist to provide technical support for AFCENT networks, client systems, and Audio-Visual/Video Teleconferencing (AV/VTC) systems at Shaw Air Force Base. The candidate will ensure seamless IT operations, troubleshoot issues, and maintain VTC equipment.

    Key Responsibilities:

    + Provide Communications Focal Point (CFP) Help Desk support to end users.

    + Identify, research, and resolve technical problems for AFCENT network users.

    + Respond to support requests via phone, email, and in person; manage trouble tickets.

    + Track and document issues to ensure timely resolution and reporting.

    + Support tier-one IT operations, including service interruptions and inspections.

    + Manage user and administrator accounts for workstations and servers.

    + Perform AV/VTC system maintenance, documentation, and upgrades.

    + Test and build platforms for multi-site VTC connections.

    + Maintain a Master Schedule and conduct daily equipment checks.

    + Conduct site surveys and recommend AV/VTC system solutions.

    + Maintain and repair AV systems, monitors, projectors, and VTC components.

    + Develop and submit a Help Desk and AV/VTC Monthly Status Report.

    Requirements

    Qualifications:

    • 3 years of experience in Help Desk Support

    • Security+ Certification Required

    • U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required

    • Experience in IT help desk support, troubleshooting, and account management

    • Knowledge of AV/VTC systems, configuration, and maintenance

    • Strong documentation, reporting, and problem-solving skills

    • Ability to support inspections, upgrades, and system continuity

     

    Desired Skills/Other Considerations

     

    Type of Security Clearance Required

     

    Top Secret