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IT Statewide Director 3

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IT Statewide Director 3

Salary

$7,160.00 - $12,891.00 Monthly

Location

Baton Rouge, LA

Job Type

Promotion

Job Number

OTS 010526B ERG

Department

Division of Administration-Office of Technology Services

Opening Date

01/05/2026

Closing Date

1/10/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Network Communication Section . This job title has an assigned pay grade of TS-320. Req.215959

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State’s investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

This position directs the Core Operations team within the Office of Technology Services (OTS) – Network Communication Services. This role is critical to the effective delivery and management of network and voice services to over 1,200 sites and 50,000+ users across state government. The Core Operations Director is responsible for managing highly complex network and voice infrastructure within the two primary state data centers, inter-data center connectivity, a five-node statewide backbone, and connections to private and public cloud environments, ensuring the continuity, scalability, and performance of the core infrastructure that supports all mission-critical state systems and services supporting internal and public-facing government applications. The incumbent also directs the staff that provide frontline incident support for all network and voice service issues. This director works closely with Edge Operations and Service Management to ensure timely and effective delivery and support of connectivity services for all supported state agencies and partner organizations.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

+ Overseeing the state’s capital construction program

+ Working to provide state and federal grants for community development

+ Development of the state budget

+ Providing technology services

+ Giving agencies guidance in the state purchasing and contracting process as they seek goods and services

+ Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

Eight years of experience in information technology or administrative services; OR

Six years of full-time work experience in any field plus six years of experience in information technology or administrative services; OR

An associate's degree in information technology plus six years of experience in information technology or administrative services; OR

A bachelor’s degree plus six years of experience in information technology or administrative services; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus five years of experience in information technology or administrative services; OR

A master’s degree plus five years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175150) .

Job Duties and Other Information

Job Duties:

Directs Operations of Core and Data Center Communications Infrastructure

•Oversees planning, design, and operations of highly complex core network and voice infrastructure within OTS’ data centers and cloud environments.

•Manages highly complex physical and virtual networking within and between state data centers and backbone sites. Supports infrastructure-related service requests and provisioning coordination.

•Supports centralized systems/services/applications in conjunction with the Service Management and Edge teams as well as applicable vendors.

•Ensures integration between centralized systems and distributed infrastructure managed by Edge team.

•Supports incident and outage response planning, root cause analysis, and compliance tracking.

•Coordinates closely with other NCS teams on projects, tickets, and vendor escalations.

•Sets architecture standards, enforces network security policies, and ensures compliance with internal and external requirements.

•Coordinates network consolidation and modernization efforts involving core systems.

Directs NCS Incident Management

•Oversees the NCS Incident Support team responsible for the intake, triage, and resolution of incidents related to network connectivity and voice services.

•Coordinates with other NCS and OTS teams for escalations, handoffs, and resolution of complex or critical incidents.

•Manages relationships with network and voice service vendors to ensure timely response and resolution of issues.

•Ensures that customer service standards are met and operational processes are continuously improved.

•Oversees incident documentation, ticket management systems, and reporting for performance metrics.

Budgeting, Procurement & Financial Oversight for Core Services

•Manages the financial aspects of core networking, including budgets, rate development, and expenditure tracking.

•Leads procurement efforts for data center and core infrastructure hardware/software, including vendor evaluations and contract awards.

•Ensures the alignment of service offerings and costs with customer needs and state standards.

Personnel & Organizational Management

•Directs the work of unit managers by evaluating performance, providing coaching, and managing staffing levels and workload distribution.

•Conducts regular staff meetings to address technical issues, personnel matters, and operational goals.

•Ensures that teams are trained on emerging technologies, tools, and processes to maintain effective service delivery.

•Guides technical direction and organizational priorities for internal network operations.

Strategic Planning and Governance

•Leads the development of short- and long-term plans, network policies, and connectivity standards across the core and data center domains.

•Analyzes the impact of federal, state, and local policies on core networking operations.

•Coordinates with OTS executives to align section priorities with statewide IT strategy.

Position-Specific Details:

Appointment Type: This vacancy will be filled by thepromotionof a current permanent status classified employee of OTS.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not beaccepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. The transcripts can be added as an attachment to your online application .

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

Email: [email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Are you a current permanent Office of Technology Services employee?

+ Yes

+ No

02

How would you describe your leadership style, and how might it adapt to different situations?

03

How do you balance innovation with maintaining stable, reliable infrastructure and services?

04

Explain how you would foster collaboration between Network Communication Services and other OTS sections to ensure delivery of high quality services?

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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