"Alerted.org

SOCIAL SERVICES ANALYST 1/2/3

Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/5190348)

Apply



SOCIAL SERVICES ANALYST 1/2/3

Salary

$2,784.00 - $5,009.00 Monthly

Location

New Orleans, LA

Job Type

Classified

Job Number

216199SSA1-3NOCSE1726HS

Department

DCFS-Department of Children and Family Services

Opening Date

01/08/2026

Closing Date

1/13/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Department MISSION

DCFS is working to keep children safe, helping individuals and families become self-sufficient, and providing safe refuge during disasters.

Department VISION

We care for the well-being and safety of Louisiana's people.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments.

We're looking for a Social Services Analyst 1/2/3 to work in our Child Support Enforcement office in Orleans Parish in New Orleans, LA. This position assist in ensuring non-custodial parents fulfill their obligation to provide financial and medical support for their child/children.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

Selected Core Competencies:

+ Accepting Direction: The ability to be open and willing to follow guidance or instructions.

+ Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

+ Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Selected Preferred Competencies:

+ Adapting to Change:The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.

+ Demonstrating Accountability:The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

+ Demonstrating Initiative:The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.

+ Thinking Critically:The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Minimum Qualifications

Three years of experience in social services; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

+ Initiates and executes legal processes including interviewing clients, relatives, property owners, and other persons to gather information on location of absent parents.

+ Research files, directories, Office of Motor Vehicle records, property records and other resources in order to find leads on whereabouts of parents.

+ Explain legal requirements, calculate support payments, determine appropriate legal action and meet with parents to obtain paternity, child support and medical support.

+ Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions and orders.

+ Attend court in one or more districts.

+ Perform a high volume of case work for a demanding public in need of services.

+ Performs other duties as assigned for the smooth operation of the Department.

Position-Specific Details:

Appointment Type : This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location: This position is located in the Orleans Parish Child Support Enforcement Office in New Orleans, LA.

Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as aSocial Services Analyst 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Compensation:

The referenced positions have a Special Entrance Rate (SER) see below:

Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)

Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)

Social Service Analyst 3 - SER: $21.27 hourly (Pay Level SS-413)

The referenced positions are also eligible for premium pay of up to $2.00 per hour for hours worked based on years of service within DCFS Child Support Enforcement.

DCFS is an "Equal Opportunity Employer" and Louisiana is a "State as a Model Employer" (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete and electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumeswill not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact: [email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

AC - 26: Adapting to Change - How well do you stay flexible and adjust your behavior or work when things change?

+ I resist change, struggle to adjust, and my performance suffers.

+ I accept change with help and adjust slowly.

+ I adjust quickly and stay effective during change.

+ I lead through change and help others stay grounded and flexible.

02

AC - 26: Adapting to Change - Explain your selection by providing specific examples from your experience.

03

ADi - 26: Accepting Direction - How well do you accept guidance, follow instructions, and adjust when given feedback?

+ I resist direction, ignore feedback, and need reminders to complete tasks.

+ I follow direction with reminders and often need clarification or support.

+ I follow direction reliably, adjust to feedback, and complete tasks on time.

+ I adapt quickly, follow through, and help others adjust as needed.

04

ADi - 26: Accepting Direction - Explain your selection by providing specific examples from your experience.

05

CE - 26: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

+ I communicate unclearly, use poor tone, and ignore the audience.

+ I share main ideas clearly and adapt to the audience when reminded.

+ I communicate clearly, listen actively, and explain complex ideas well.

+ I craft messages that connect, inspire, and drive action across audiences.

06

CE - 26: Communicating Effectively - Explain your selection by providing specific examples from your experience.

07

DA - 26: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

+ I avoid responsibility, deliver poor work, and resist feedback.

+ I take ownership when prompted and meet basic expectations.

+ I own results, meet standards, and respond to feedback professionally.

+ I drive high performance, prevent issues, and model accountability.

08

DA - 26: Demonstrating Accountability - Explain your selection by providing specific examples from your experience.

09

SP - 26: Solving Problems - How do you approach challenges and work toward effective solutions?

+ I focus on surface issues, miss root causes, or struggle to follow through on solutions.

+ I gather some information, but my solutions may not be fully thought through or feasible.

+ I analyze problems thoroughly, identify root causes, and follow through with realistic, adaptable solutions.

+ I anticipate and solve complex problems, develop innovative solutions, and improve systems based on outcomes and feedback.

10

SP - 26: Solving Problems - Explain your selection by providing specific examples from your experience.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

Apply

Please verify your email addressVerify Email