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Retirement Benefits Supervisor - Member Information Center

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Retirement Benefits Supervisor - Member Information Center

Salary

$4,387.00 - $8,608.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

TRSL_010726_AH

Department

Teachers' Retirement System of LA

Division

Retirement

Opening Date

01/08/2026

Closing Date

1/18/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

Why work for TRSL?

+ Service – All Louisianans have benefited from teachers that inspire and encourage us. At TRSL we give back to our state’s teachers by providing retirement security and excellent service.

+ Culture – We value and support employees through open communication, professional development, recognition, and by creating a sense of community.

+ Growth – TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduate-level courses.

+ Benefits – TRSL offers a generous benefits package including: a defined benefit pension plan, health insurance that is also available post-retirement, at least 10 paid holidays, sick and annual leave that rolls over from year to year, paid or time off accrued for hours worked over 40 per week, a deferred compensation plan, a flexible benefits plan, alternate work schedules, etc.

The Retirement Benefits Supervisor serves as section supervisor of the Member Information Center (MIC) of the Retirement Department supervising 8 Retirement Benefits Analysts in activities relating to counseling members and employers via telephone, by virtual or in-person appointment, and who walk -in.

A PREFERRED CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understand and engagement.

Developing Performance: Builds the future potential of others by supporting long-term growth, skill development, and career progression.

Driving Vision and Purpose: The ability to create and communicate a compelling direction that motivates others and aligns with long-term goals.

Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.

Influencing Others: The ability to shape, guide, or alter the thoughts, behaviors, attitudes, or decisions of others.

Training Others: The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.

Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Minimum Qualifications

Seven years of experience in employee benefits; OR

Six years of full-time experience in any field plus four years of experience in employee benefits; OR

A bachelor's degree plus four years of experience in employee benefits; OR

A Certified Retirement Counselor (CRC) or Certified Employee Benefit Specialist (CEBS) designation plus three years of experience in employee benefits.

EXPERIENCE SUBSTITUTIONS:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

+ Coordinates the workflow of eight Retirement Benefits Analyst 4 positions responsible for providing retirement counseling for members via telephone, in person or virtual.

+ Coordinates the workflow of one Administrative Coordinator 4 responsible for scheduling virtual and in-person appointments and assisting visitors in the lobby.

+ Supervises activities related to determining membership and service credit, counseling members on retirement options, processing purchases or transfers of service credit, refunds of contributions, repayment of refunds, and determining retirement benefit amount.

+ Interviews and hires new analysts and evaluates current analysts subject to approval of higher-level Retirement System personnel.

+ Manages contact center operations and contact center software as it relates to monitoring phone calls and analyzing quantitative data.

+ Proactively provides coaching to team members to ensure quality customer service is maintained.

+ Functions as the point of contact for de-escalation of highly complex or sensitive issues.

Position-Specific Details:

Appointment Type: Probational, Promotion, or Detail to Special Duty. Current classified permanent status employees may be required to accept a Probational Appointment.

Compensation: This position has a Special Entrance Rate (SER) Retirement Benefits Supervisor- AS-618 - $2,317.60

Location – TRSL is conveniently located near the I-10 / I-12 split on Essen Lane, away from the congestion of downtown Baton Rouge.

TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants with international degrees must provide an equivalency evaluation and a copy of their transcripts at the time of application.

Additional TRSL Job Postings can be foundHERE (https://www.governmentjobs.com/careers/louisiana/trsl) .

All prospective new hires will be subject to employment eligibility verification via the federal government’s E-Verify system.

TRSL is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer, TRSL is committed to a diverse and inclusive workplace prohibiting discrimination on the basis of any non-merit factor.

Contact Information:

For further information about this vacancy contact:

Aricka Hart - Human Resources

Teachers' Retirement System of Louisiana

Baton Rouge, LA 70804

Ph: 225-925-6900

Fax: 225-922-2579

Email:[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

BST: Rate your ability to build and support teams based on our definition: The ability to combine your actions and efforts with others to work toward achieving a common goal.

+ 1= I have no experience and/or am uncomfortable building and supporting teams

+ 2= I have limited experience or require assistance to build and support teams

+ 3= I can build and support teams

+ 4= I can build and support teams and help others improve their ability to build and support teams

02

BST: Explain your rating by providing specific and relevant examples in the box below. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

DP: Rate your ability to develop plans based on our definition: The ability to prioritize tasks and competing demands to create accurate plans.

+ 1= I have no experience and/or am uncomfortable developing plans

+ 2= I have limited experience or require assistance to develop plans

+ 3= I can develop plans

+ 4= I can develop plans and help others improve their ability to develop plans

04

DP: Explain your rating by providing specific and relevant examples in the box below. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

DVP: Rate your ability to drive vision and purpose based on our definition: The ability to consistently communicate a compelling picture of the vision and purpose of the organization.

+ 1= I have no experience and/or am uncomfortable driving vision and purpose

+ 2= I have limited experience or require assistance to drive vision and purpose

+ 3= I can drive vision and purpose

+ 4= I can drive vision and purpose and help others improve their ability to drive vision and purpose

06

DVP: Explain your rating by providing specific and relevant examples in the box below. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided.

+ 1= I have no experience and/or am uncomfortable focusing on customers

+ 2= I have limited experience or require assistance to focus on customers

+ 3= I can focus on customers

+ 4= I can focus on customers and help others improve their ability to focus on customers

08

FC: Explain your rating by providing specific and relevant examples in the box below. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas.

+ 1= I have no experience and/or am uncomfortable communicating effectively

+ 2= I have limited experience or require assistance to communicate effectively

+ 3= I can communicate effectively

+ 4= I can communicate effectively and help others improve their communication

10

CE: Explain your rating by providing specific and relevant examples in the box below.

11

TO - 26: Training Others - How do you design or deliver training to help others learn and grow?

+ I struggle to create clear or engaging training experiences, and my content may be disorganized or inaccurate.

+ I can deliver basic training content, but I may have trouble explaining it clearly, adjusting to learners, or checking their understanding.

+ I design structured, relevant training; I engage learners, adjust my methods when needed, and check for understanding with clear feedback.

+ I create interactive, high-impact training that adapts to learners' needs, reinforces key ideas, and supports long-term growth through feedback and assessment.

12

TO - 26: Training Others - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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