• Service Desk & EUC Support Tech

    CompuCom (Jacksonville, FL)


    At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

     

    Our client is currently seeking a qualified **Service Desk & End User Support Technician** to join their team **onsite** in Jacksonville, FL.

     

    The work hours will not be consistent however, work hours will not cross 8 hours in a day. This role has 2 shifts and the tech will rotate between them during the hours of 7am ET to 7pm ET. The ideal candidate must have flexibility for this role.

    Duties and Responsibilities** **:

    + Provide business user / desktop / laptop support

    + Provide help line and service desk support

    + Attend calls on service desk hotline

    + Resolve desktop hardware and software issues of client users

    + Perform desktop setup / removals (take computers from storage, image and install at the client user desk)

    + Walk to client user's desk if required, to resolve the issues

    + Make sure that the room with hardware inventory is neat and clean

    + Perform desktop moves when users move from one place to another place

    + Perform Vendor / OEM coordination

    + Take inbound phone calls from client users

    + Perform asset inventory

    + Perform IMAC (Install, Move, Add, and Changes)

    + Image new and reimage old equipment

    Skills and Qualifications** **:

    + Minimum 3 to 4+ years of high-level customer service experience and technical background

    + Previous experience in Help Desk / Service Desk support

    + Vendor Management experience

    + CompTIA A + preferred but not required

    + Experienced with Windows 10 / 11 and MAC OS and Citrix

    + Must have clear communication and be a self-starter

    **Wage Range** :

     

    The rate for this position is between **$20.25 - $29.70 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

    Benefits** **:

    The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

     

    The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

     

    W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

     

    CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** .

    \#INDCCStaffing

    CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.