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Manager, Global Omni-Channel Performance, Kiehl's DMI

New York, NY, New York

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Permanent

New York

New York, NY

Marketing

Full - Time

15-Dec-2025

Hello, we’re L’Oréal, We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

In this role, you will be the strategic engine for the brand, transforming complex data into actionable insights that drive growth across all consumer touchpoints. You will bridge the gap between data science and commercial strategy, providing a 360-degree view of the business to optimize performance in both digital and physical retail.

+ Drive Omni-Channel Strategy: You will architect and maintain advanced omni-channel dashboards to monitor business health, conduct deep-dive analyses to identify growth levers, and partner with Consumer & Market Intelligence (CMI) to decode the modern consumer journey.

+ Optimize Product & Distribution: You will lead the omni-channel assortment strategy to ensure product mixes are optimized for each channel and direct the annual "Sales by Account" analysis to maintain a rigorous map of the distribution landscape.

+ Accelerate Digital Performance: You will analyze e-commerce productivity to maximize ROI, evaluate the business impact of online services like virtual consultations, and synthesize complex data to uncover untapped opportunities for digital expansion.

+ Enhance Retail Excellence: You will evaluate individual store performance through rigorous basket analysis, measure the efficacy of offline services, and monitor in-store merchandising initiatives to optimize our physical retail footprint.

We Are Looking For

We are seeking a strategic thinker who can connect the dots between disparate data sources to build a cohesive and compelling narrative. Your ability to translate complex data into clear, business-focused language for senior leadership will be key to your success. You thrive in a fast-paced, matrixed environment and possess a proactive mindset to drive results.

To be a great match for this role, you have:

+ Business Intelligence & Analytics: Proven ability in turning complex data sets into strategic, actionable insights for business growth. You have a mastery of BI tools (e.g., PowerBI, Tableau) and advanced Excel modeling.

+ Strategic Thinking: A talent for synthesizing information from various sources to build a cohesive strategic narrative and identify future trends.

+ Omni-channel Acumen: Deep understanding of the interplay between e-commerce (D2C, e-Retail) and traditional brick-and-mortar retail dynamics.

+ Stakeholder Management: Exceptional communication skills, with the ability to influence and present complex findings clearly to cross-functional partners and senior leadership.

+ Agile Project Management: You are highly organized and capable of navigating a fast-paced environment, managing multiple priorities and stakeholders effectively.

What’s In It For You

+ A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)

+ Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal

+ An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!

+ A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference

+ Salary Range: $98,400 – $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

+ Hybrid Work Policy (Up to 2 Days per week work from home for eligible roles, subject to manager approval.)

+ Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

+ Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

+ Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!

+ Employee Resource Groups (Think Tanks and Innovation Squads)

+ Access to Mental Health & Wellness Programs

Who We Are

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Today, L’Oréal includes over 9k experts in beauty tech, digital, data and e-comm and is constantly growing. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. To achieve this ambition, L’Oréal continues to recruit diverse, innovative, skilled, and passionate minds in different tech domains such as Data, Digital, Cloud, Cyber Security, IT Architecture, DevOps, Applications, and Infrastructure.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.