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Description

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary:

A Senior Program Manager at Tokio Marine Global Services (TMGS) uses their analytical skills and extensive knowledge of management tactics to deliver cyber program initiatives for the Tokio Marine Global Fusion Center. They will lead highly complex, multi-disciplinary programs from start to finish while providing quality control to meet goals and stay within budget. Working directly with the Head of Cyber Defense and the Global Fusion Center Officers and functional leads, the Senior Program Manager is responsible for organizing resources, planning requirements, managing schedules, identifying and managing risks, and communicating clearly with all internal and external Group Company stakeholders. The GFC US works in close collaboration with the GFC Japan leveraging global resources and programs to implement cyber services across international group companies. They are responsible for overseeing the implementation of Global Fusion Center programs and initiatives at scale that will help increase efficiencies, reduce cyber risk, increase maturity and achieve a higher level of success for the global organization.

Essential Job Functions:

+ Responsible for leading the initiation, planning, tracking, execution, and delivery of major strategic initiatives and complex programs across all GC’s

+ Provides status to all levels of the organization on the progress, risks and issues on their projects and programs

+ Develops program governance, identifies and obtains needed resources, assembles and leads a cross functional team, and defines clear objectives for each team member

+ Creates detailed work plans and timelines, adapts strategic goals into executable steps, identifies and sequences activities, as well as drives dependency identification and management needed to successfully implement the programs

+ I ntegrates program efforts, continuously assessing and refining approaches and plans to deliver objectives, addresses conflicting and changing priorities, serves as the implementation arm of the program sponsor and/or steering committee, and provides insights in end-to-end execution as well as strategic thinking on overall project/program execution

+ Monitors and ensures quality of program deliverables

+ Works with core team and key resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs

+ Exercises consistent, independent judgment and discretion in matters of significance

+ Communicates technical issues, impact, and risk mitigation strategies in business terminology that can be communicated to and understood by non-technical resources

+ Builds strong relationships with business and technology leaders . Understands business area opportunities and challenges, process or system impacts to all related business or systems areas when implementing recommended solution to obtain business objectives

+ Initiates and ensures project management and methodologies are followed and change management procedures and supporting tools are used in executing all projects and programs

+ Manages the deliverable estimation process, resource allocation and efficient utilization; negotiates resource conflicts with other project, program, or resource managers as appropriate

Qualifications:

+ Bachelor’s degree in related discipline (Masters preferred) or equivalent practical experience

+ 10+ years of project management experience guiding medium to large sized programs/projects to implementation. Project Management Institute PMP Certification preferred

+ Program Management Certification preferred

+ E xperience with Tokio Marine processes and procedures preferred

+ Excellent oral and written communication skills

+ Expert in Microsoft Project

+ Experience managing projects and programs projects in financial services or insurance companies; commercial property and casualty insurance a plus

+ Expert in Microsoft Office Suite

+ Expert in Monday Project Management software

+ Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions

+ Strong customer service orientation (responsive, consultative, collaborative and accurate)

+ Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization

+ Experience managing 3rd party vendors in requirements, development, testing and staff augmentation

+ Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner

+ Excellent communication skills combined with experience leading a matrix project team

+ Superior attention to detail

+ Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities

+ Excellent teamwork, critical thinking, analytical, judgment and interpersonal skills

+ Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels

+ Highly proficient in use of project management discipline and best practices (PMBOK driven)

Salary range $130,000 to $194,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

REQNUMBER: 10000726