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**Please Note:**All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed./*To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended.*/*College transcripts, licenses, certifications, etc. must be provided before an interview can be extended.**If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred.*Resumes do not take the place of this required information.

*A writing exercise is required during the interview process.*

*To learn more about TVC Employee Benefits, please click on this**link**.*

Submitted Through Work in Texas:** **

Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile:CAPPS Recruit

*General Description:*Serves as a vital member of the Veteran Entrepreneur Department of the Texas Veterans Commission. Performs routine (journey-level) staff services work. Work involves human resource functions such as planning and coordinating leave requests, personnel action requests, initiating Family Medical Leave Act documents, and tracking/coordinating performance reviews. Work will also include coordinating travel by completing travel vouchers and authorizations, and making hotel, flight, and rental car reservations. Responsible for answering the department phone, guiding veterans through the process of submitting a request for service, and providing updates to the veteran’s request. Mailing Veteran-Owned Business Certificates, assisting the department Director with reports and oversight of various trackers such as survey responses, and quarterly performance measures. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

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/*This is a full-time remote position.*//*To promote a strong environment, TVC maintains a telework policy. Although this position is designated as full-time remote, telework is not a guarantee or condition of employment and may be modified or revoked at any time, for any reason, with or without notice.*/

/*Due to the remote nature of this role, the employee is required to maintain a dedicated workspace that ensures privacy, minimizes distractions, and supports the ability to perform job duties effectively and securely.*/

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*Essential Duties and Responsibilities:*

* Provides administrative support and technical assistance for the Director and staff of the Veteran Entrepreneur Department.

* Prepares confidential material, correspondence, memos, reports, emails, and spreadsheets working from a draft and/or from transcribed data.

* Conducts research, collects, and analyzes data to prepare reports and documents.

* Review and coordinate leave requests of all department staff.

* Prepares, edits, or revises correspondence, technical materials/documents, reports, and forms

* Coordinates and interacts with internal staff at all levels.

* Coordinates travel arrangements for all department staff, prepares travel authorizations/vouchers, travel itineraries, and reconciles travel vouchers.

* Schedules and maintains the work and events calendar for the department.

* Works effectively with a variety of individuals, groups, and stakeholders.

* Print, emboss, prepare, and mail all Veteran-Owned Business (VOB) Certificates and Logos.

* Track and maintain stamps for mailing.

* Coordinates and interacts with external requests correctly, logging calls and emails.

* May assist in researching, writing, designing, proofing, or editing agency publications such as brochures, forms, manuals, reports, and charts.

* Maintain confidentiality of sensitive information.

* Composes, reviews, and edits technical documents, material, and reports.

* Establishes, maintains, and revises record-keeping and filing systems—Classifies, sorts, and files correspondence, articles, records, and other documents.

* Assists in compiling statistical data and preparing various charts, graphs, and written summaries.

* Work hours outside of 8-5 may be required for this position to accommodate work-related functions.

* Performs related work or special projects as assigned.

Military Crosswalk information:

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

*Minimum Education:*Associate degree from an accredited college or university with major course work inHuman Resources, Business Administration, Public Administration, or related field/. Experience may be substituted for education on a year-by-year basis./*College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.*

*Minimum Experience:*

Two years' experience in clerical or administrative support work. Two years' experience with Excel, Word, PowerPoint, Outlook, databases, and conducting Internet research required.

*Additional Requirements*: A valid Texas Driver’s License must be provided within 90 days of hire.

*Preferred Experience and Qualification:*

• Honorably discharged veteran

• Bachelor’s degree

• Experience in a State Agency

• Experience with the State's Centralized Accounting and Payroll/Personnel System (CAPPS)

• Experience with coordinating and processing travel for government employees

• Certified Microsoft Office Specialist (MOS)

• Customer Service experience

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*Knowledge, Skills, and Abilities:*

• Knowledge of computers and business terminology

• Skill in coordinating activities and schedules

• Skill in using Microsoft Word, Excel, and PowerPoint (Intermediate Level)

• Skill in the use of standard office equipment and software

• Ability to handle high-level administrative matters and to maintain appropriate confidentiality

• Ability to apply agency rules and procedures and to provide guidance to others

• Ability to employ critical thinking to analyze and solve work problems

• Ability to communicate effectively and to communicate effectively and to communicate complex ideas succinctly and clearly, both orally and in writing

• Ability to provide exceptional customer service

• Ability to handle high-level administrative issues

• Ability to gather, assemble, correlate, and analyze facts using a computerized database

• Ability to work effectively with diverse individuals, groups, and stakeholders

• Ability to use appropriate grammar, spelling, punctuation, mechanics, and editing skills in correspondence and communications

*Environmental & Physical Conditions: *

Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

Notes to Applicants:

*To receive Military Employment preference, applicable source documents**must be provided before an interview can be extended. Attaching documents to the application is preferred.*

**

College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.

If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.

This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.

Veterans Information: The Texas****Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies.** **A****dditional info may apply via the job posting.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.

**Job:** **Office and Administrative Support*

**Organization:** **TEXAS VETERANS COMMISSION*

**Title:** *TVC - Staff Services Officer (Staff Services Officer II)*

**Location:** *Texas*

**Requisition ID:** *00055265*