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Salary: 27.00 To 63000.00 (USD) Annually

JOIN OUR TEAM! Hanes Supply, Inc. is a well-established full -line industrial manufacturer of slings and contractor supplier specializing in lifting solutions. Hanes Supply offers a comprehensive and diverse product line to its customers including: rigging, fall protection, power tools, fasteners, hand tools, construction and safety equipment. Headquartered in Buffalo, NY, Hanes Supply has six other branches in the United States.

Position Summary :

We are seeking a service-oriented and detail-focused ERP & IT Support Specialist to join our growing IT team. This supports both general IT helpdesk needs and user or operational support for our Infor CloudSuite Distribution ERP system. The ideal candidate will be a strong communicator with a passion for solving problems, supporting business users, and learning new systems.

Essential Duties and Responsibilities :

+ Respond to internal support requests related to Infor CloudSuite Distribution and general IT issues.

+ Assist users with ERP functions such as order entry, purchasing, inventory, and reporting.

+ Manage some operational responsibilities driven by the reporting of complex or miss-handled ERP transactions.

+ Provide front-line support for desktops, laptops, printers, and mobile devices.

+ Support onboarding/offboarding processes, including ERP access and IT equipment setup.

+ Document common issues and solutions to build internal knowledge base articles and user guides.

+ Escalate complex ERP or IT issues to senior staff or external vendors as needed.

+ Maintain accurate records of support activity, ERP access, and IT asset inventory.

+ Participate in small projects related to ERP configuration, data cleanup, or system improvements.

+ Follow company policies and procedures while delivering excellent internal customer service.

+ Follow all safety procedures and company policies in the execution of job duties.

+ Perform additional duties as assigned.

Knowledge, Skills and Abilities :

+ Familiarity with ERP systems (Infor CloudSuite Distribution preferred).

+ Proficient in Windows operating systems and Microsoft Office applications.

+ Strong communication and interpersonal skills.

+ Ability to learn business processes and explain system functions clearly to non-technical users.

+ Customer service orientation and a proactive, team-focused attitude.

+ Willingness to learn and grow within both IT and business systems environments.

Level of Education and Experience:

• Associate degree in Business, Information Systems, or a related field preferred.

• 0–2 years of experience in ERP, business systems, or IT helpdesk support.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This position is primarily sedentary in nature however, the incumbent is required to occasionally sit, climb stairs, stoop, kneel, crouch or crawl and must be able to frequently be able to move up to 10 lbs. and occasionally lift and/or move up to 25 lbs.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

We offer a comprehensive benefits package including Medical, Dental, Vision, FSA, HRA, Life Insurance, Disability, PTO, 401k, Holidays, and much more.

Successful passing of a pre-employment drug, alcohol and physical screening test is required as a condition of employment. We reserve the option to do a reference and/or background check.

Positions are available in person only; No remote work is available at this time.

The actual compensation is determined by experience and other factors of the law.

*Consideration will not be given to any responses that do not include a resume.

Hanes Supply Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, pregnancy outcomes, reproductive healthcare and autonomy, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.