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Position Information

Functional TitleBilling & Revenue Account Specialist

Recruitment Category TypeStandard

Functional CategoryCustomer Service

GradeUO.09

FLSA StatusNon-Exempt

Requisition Number26-0126

Number of Vacancies1

Job LevelNon-Management

Job CodeN/A

Job Description Summary

Organization NameBilling & Revenue Protection

Reports toSupervisor, Billing & Revenue Protection

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

Monday – Friday

8am-5pm with overtime as needed.

Position LocationLaurel

Position Summary Information

General Summary

NOTE : This position is open to current WSSC Water employees only.

TheBilling & Revenue Protection Account Specialistevaluates and approves or makes recommendations for complex adjustments and makes cancellations and corrections to customer accounts. The Billing & Revenue Protection Account Specialisthandles a wide range of special duties, communicates with utility service and customer service employees, and processes customer activities

Essential Functions

+ Analyzes and approves billing adjustments and corrections up to specified dollar amounts

+ Schedules field inspections, investigations and additional field activities to resolve problems or discrepancies processed on accounts; follow-up is required to ensure accounts bill accurately

+ Initiates complex adjustments to customer accounts, evaluates and processes complex adjustments as required to resolve billing problems

+ Reviews Possible Illegal Report, Daily No Bill Report, and Multi-family accounts

+ Verify eligibility for commercial properties for unit count and charitable credits

+ Acts as a liaison with internal and external customers to resolve billing questions or problems

+ Resolves data discrepancies and coordinates/communicates results to internal and external customers

+ Performs technical and routine work using personal computer, C2M, MMIS , ODM , MWM , EGIS , E-Permits and Microsoft Office reports

+ Reviews bills and follows-up on scheduled field activities to ensure accuracy before mailing to customer

+ Reviews, analyzes and processes multiple adjustment types

+ Reviews and analyzes research requests which includes processing and updating information for: address changes, start and stop service discrepancies, inactive service agreements, meter changes, meter test results, switched meters/remotes, billed wrong type of service, discolored water and update C2M service agreement descriptions and other miscellaneous account problems

+ Initiates field activities to test or replace meters that are registering lower than normal usage

+ Communicates with customers via email and phone calls (inbound/outbound) to obtain information to bring the account to resolution i.e. schedule meter changes, obtain readings, and explain adjustment processes to customers

+ Verifies Maryland Park and Planning Premise Address information, serves as a liaison between Permits Services Unit, customers and other WSSC Water units, research information using MNCPPC , USPS website and Google Maps, to ensure premise addresses are correctly updated in C2M and E-permits.

Other Functions

+ Assists with training of new employees and other staff

+ Assists billing associate with processing of activities

+ Contribute to training documents and quick reference information sheets for business processes

+ Assists call center during peak hours

+ Performs other related duties as assigned

+ Works closely with General Council Office for guidance with bankruptcies, Dispute Resolution Board and refund hearings.

Work Environment And Physical Demands

Work primarily performed in office environment.

Required Knowledge, Skills, And Abilities

+ Good knowledge of business arithmetic and English

+ Knowledge of software packages such as Excel and Microsoft Word

+ Ability to gain thorough knowledge of WSSC Water adjustment policy, WSSC Water Code and plumbing regulations pertaining to customer billing and account adjustments, and office procedures

+ Ability to make moderately complex mathematical computations with speed and accuracy

+ Ability to analyze detailed information thoroughly

+ Ability to evaluate varied information and make decisions under time constraints

+ Ability to understand and follow complex verbal and written instructions

+ Ability to adapt to frequent changes in processing of daily work

+ Ability to be highly productive and accurate

+ Ability to communicate with co-workers and customers, both internal and external, tactfully and cooperatively

Minimum Education, Experience Requirements

+ High School diploma or equivalent

+ 5+ years call center or billing experience

Additional Requirements

+ Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter

+ Employees must be able to work rotating shifts, primary workplace or remotely/telework, including weekends, holidays and mandated overtime as part of a 24-hour 7-day operation

Preferences

Additional experience is preferred.

Salary$34.16 - $58.06

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date01/29/2026

Open Until FilledNo

Special Instructions to Applicants

NOTE : This position is open to current WSSC Water employees only.

Additional Information

This position is open to current WSSC Water employees only.

This is a Union position under a collective bargaining agreement represented by International Brotherhood of the Teamsters.

Eligible applicants will be released for consideration after 1/30/26.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Are you a current WSSC employee?

+ Yes

+ No

+ Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application