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Job Overview

The Senior Vice President (SVP), Professional Services is a strategic executive leader responsible for shaping and executing the global professional services strategy across implementations, integrations, client partnerships, Centers of Excellence (CoE), and global delivery teams. This leader plays a critical role in the customer journey, driving operational excellence, scaling global delivery, and enabling long-term business transformation. Partnering closely with CCO, Sales, Account Management, Technology, and Product leadership, the SVP ensures world‑class delivery for enterprise customers across multiple geographies. This role owns strategy, execution, and outcomes for Professional Services globally balancing customer value, operational efficiency, innovation, and revenue growth. As a member of the senior leadership team, this role shapes company vision, informs enterprise decision‑making, and drives alignment across the organization.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

+ Partner with the CCO to define and execute a long‑term vision and global strategy for Professional Services aligned to company growth objectives and customer outcomes.

+ Lead enterprise‑wide transformation initiatives that elevate service delivery, scalability, and customer experience across regions.

+ Develop and execute short‑ and long‑term strategic plans supporting expansion into global markets and customer segments.

+ Serve as a trusted executive advisor to customers, consulting on critical initiatives and identifying opportunities to drive innovation, adoption, and long‑term value.

+ Maintain senior‑level client relationships, providing executive oversight, governance, and escalation leadership for key accounts.

+ Drive standardization, acceleration of delivery, and consistency across global Professional Services teams.

+ Identify and execute service innovation and revenue growth opportunities, including new offerings, delivery models, and monetization strategies.

+ Build and continuously improve process efficiency to deliver a “Customer Experience Second to None.

+ Lead, coach, and develop a high‑performing global organization, including regional leaders, India-based teams, and Centers of Excellence.

+ Provide clear guidance, accountability, and performance expectations aligned to strategic objectives.

+ Structure training, leadership development, and succession planning across the organization.

+ Collaborate closely with Sales, Account Management, Technology, Product, and Operations to deliver a seamless, end‑to‑end internal and external customer experience.

+ Drive enterprise alignment by influencing peers and leaders across the organization without direct authority.

+ Establish KPIs, OKRs, and executive dashboards to track performance against strategy and objectives.

+ Provide regular insights and recommendations to Executive Leadership on progress, risks, and opportunities.

+ Maintain deep product, platform, and process knowledge, staying ahead of market trends and enhancements that impact the customer experience.

+ Represent Professional Services as an internal thought leader and external executive partner.

Qualifications

+ 15+ years of progressive leadership experience in global enterprise software, SaaS, and Professional Services organizations.

+ 10+ years of direct people leadership, including managing senior leaders and large, distributed, global teams.

+ Proven experience leading enterprise-scale implementations and integrations across complex, multi‑geography customer environments.

+ Strong background partnering with Sales, Customer Success, and Technology to drive customer and business outcomes.

+ Demonstrated success leading organizational transformation, scaling global delivery, and driving operational excellence.

+ Highly articulate executive communicator, capable of influencing at all levels internally and with senior external stakeholders.

+ Experience overseeing or collaborating with global delivery centers (including India) and Centers of Excellence preferred.

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at [email protected] .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated base pay range for this position is $200,000-$285,000 annually. Additional compensation for this role includes a bonus eligibility, which program is based on personal, department and/or company performance, where applicable. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits .