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Job Description

Insight Global is seeking two (2) experienced Business

Systems Analysts to support the Downtime Operational Program. These roles will focus on improving downtime readiness, operational continuity, and revenue recovery during planned and unplanned system outages. A major focus of this engagement is the creation of process playbooks, governance frameworks, prioritization models, and revenue recovery documentation to ensure our client can maintain essential clinical and revenue operations during extended downtime events.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree in Information Systems, Business Administration, Healthcare Administration, or a related field, or equivalent professional experience.

• Senior-level experience as a Business Systems Analyst or Business Analyst supporting complex, cross-functional initiatives.

• 3 years’ experience documenting and improving operational workflows, preferably in healthcare or academic medical center environments.

• Strong experience conducting stakeholder interviews, workshops, and working sessions.

• Proven ability to develop clear, structured process documentation and playbooks.

• Experience designing governance models, prioritization frameworks, and backlog management approaches.

• Experience with supporting downtime operations, business continuity, disaster recovery, or revenue cycle processes in healthcare.

• Strong analytical, problem-solving, and organizational skills.

• Excellent written and verbal communication skills, with the ability to translate complex processes for diverse audiences.

• Ability to manage multiple workstreams and priorities in a dynamic environment.

• Experience working collaboratively with IT application teams and operational stakeholders. • Experience supporting Epic or Epic-integrated environments.

• Familiarity with healthcare IT governance, compliance, and data integrity standards.

• Experience supporting revenue cycle or billing continuity initiatives.

• Prior experience supporting downtime planning, preparedness, or recovery efforts.